Claims and Customer Service Advisor - UK Pet Insurance

Company Description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS’ core differentiator - with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Job Description

Main Purpose 

Receive incoming calls to assist customers with their Pet Insurance claims and customer service queries 

Requirements and Responsibilites:

• Clear verbal and written communication for customer-facing conversations
• •Working knowledge of policy servicing, billing, and claims processes
• •Proficiency with CRM and case/ticket management systems
• •Ability to guide customers through claim submission and coverage questions
• •Accuracy and attention to detail in billing and policy handling
• •Experienced across voice, email, and chat channels

Experience Required

18 Months Customer Service / Call Centre Experience with preference in Insurance 

Qualifications

Matric