Community Engagement Executive, Batam

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

The Community Engagement Team serves as the key bridge between the company and driver partner communities. The team focuses on building strong relationships, maintaining two-way communication, understanding community needs, and ensuring that company programs and information are delivered effectively to partners in the field.

The team also plays an important role in representing the voice of the community by gathering insights, feedback, and operational issues to help improve the overall partner experience.

Get to Know the Role

As a Community Engagement Executive, you will build and maintain strong, positive relationships with driver partner communities across diverse locations and backgrounds. You will closely engage with Driver Leaders to understand on-the-ground realities, support community programs, and foster clear, two-way communication between the company and driver partners.

You will be reporting directly to the Manager, Community Engagement and will be based offsite in Batam.

The Critical Tasks You Will Perform

• Develop strong & trusted relationships with Driver Leaders and driver partner communities across assigned areas.
• Conduct regular field visits, community engagement sessions, and coordination meetings to stay close to partner sentiment and operational realities.
• Gather on the ground feedback, driver aspirations, and operational pain points, and escalate main issues through the appropriate internal channels.
• Support the rollout of company programmes, policy updates, and product changes by ensuring communication is clear, consistent, and accessible.
• Manage day-to-day communication with community representatives, including chat groups, meeting coordination, and follow-up on ongoing issues.
• Prepare regular reports on community activities, recurring concerns, and field insights, and share practical recommendations to help internal teams better support driver partners.

Qualifications

What Essential Skills You Will Need

• Bachelor's degree with at least 3 years of experience in community management, field operations, customer success, or a related role.
• You have the ability to engage and build trust with diverse communities and stakeholders through compelling communications
• You are comfortable working in the field and enjoy spending time on the ground to better understand partner needs, feedback, and day-to-day realities.
• Ability in managing your own schedule, setting clear priorities, and ensuring consistent follow-up on diverse projects
• You bring solid experience in coordination and cross-functional collaboration.
• You demonstrates ability in assessing situations effectively to either resolve issues directly or escalate them appropriately
• You care deeply about creating positive partner experiences and are motivated by the opportunity to support and strengthen driver partner communities.

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.