Customer Experience Intern

Customer Experience Intern - EF Language Abroad

 

What if your first job actually changed lives, including your own?

At EF Language Abroad, we believe that learning a language abroad is one of the
most transformative experiences a person can have. And we need passionate,
driven people to help make that happen. That's where you come in.

We're looking for a Customer Experience Intern to join our team in Sao Paulo,
Brazil. This is your chance to kick off your career in a global company, work
alongside an energetic and ambitious team, and help young people navigate one of
the most exciting journeys of their lives.

You'll play a key role in our post-sales process: supporting students from the
moment they enroll until the day they board their flight. No two days look the
same - just real learning, real impact, and a team that's genuinely rooting for
you from day one.

 

Your main responsibilities:

Customer Experience

* Support the payment processing flow, helping monitor incoming payments and
assisting customers with different payment methods and any related concerns.
* Assist customers with next steps after enrollment, ensuring they clearly
understand the required documentation, timelines, and pre-departure
preparations.
* Help coordinate visa processes, supporting customers in gathering the
necessary documents and completing applications accurately and on time.
* Contribute to travel confirmation, assisting with the verification of flight
details, accommodation, and airport transfers, and ensuring all travel
documents are delivered within established deadlines.
* Support the handling of changes in travel plans, including rebooking and
cancellations, acting as a point of contact for the customer.
* Help maintain regular communication with our partner schools abroad, ensuring
smooth information flow between all parties.

Beyond the Desk - A Little Bit of Everything

As part of a dynamic team, you'll occasionally get involved in supporting
internal processes, contributing to customer satisfaction initiatives, and
collaborating with the broader team to ensure an exceptional experience for
every student we send abroad.

 

Requirements:

* Currently pursuing a bachelor’s degree in international relations, Business
Administration, Tourism, or a related field.
* Proficiency in English. Additional language skills are a plus.
* Comfortable using Microsoft Office Suite in day-to-day tasks.
* Organized, detail-oriented, and able to manage multiple demands
simultaneously.
* Clear and structured communicator, both verbally and in writing.
* Collaborative, proactive, and comfortable working in a fast-paced
international environment.

 

Why you will love working with us

More than just a job, we offer a career - and the benefits grow with you.

From day one, all EF team members enjoy:

* Benefits by law

As you grow through our career ladder, even more doors open. Depending on your
level, you may also unlock:

* Global Mobile Office and national recognition events
* Famtrip nominations: travel to the USA, Europe and beyond
* Free language courses and international training nominations
* Hub Office visits with training and networking opportunities
* Leadership development programs and international kickoffs

Benefits vary by career level and are subject to local labor laws and business
eligibility criteria.

 

#LI-AJ3

 

 


Some companies are in the business of banking. Others are in the business of
shoes. Or sports. Or soft drinks. At EF, we're in a different kind of business.
One that's a little less tangible, and a lot more important. Because our
business, what we make, makes everything else possible. We're in the business of
understanding. Between people. Between cultures.
 
For over half a century we’ve been the leader in international educational
programs and experiences designed to foster such understanding.  Through
language, cultural exchange, academic studies, and educational travel, we create
the kinds of immersive experiences that challenge biases, open minds, and pave
the way for a more understanding world. 
 
You’ll find our offices and schools located in some of the world’s greatest
cities, and filled with smart, driven people (over 50,000 of us) who push each
other to be better every day. But it’s what we do together - building greater
understanding, breaking down barriers, and creating a better world - that makes
all the difference. 
 
Founded in 1965 in Sweden, EF (Education First) is a global association of
education companies that share a common mission of opening the world through
education. EF has been recognized on Forbes 2025 and 2024 World’s Best Employers
and 2024 Top Companies for Women lists, Fast Company’s 2025 Next Big Things In
Tech, and was a 2024 App Store Award winner in Cultural Impact. 



At EF Language Abroad, we believe that the world is better when people try to
understand one another. Since 1965, we've helped millions of students discover
new places, embrace diverse cultures, and gain fresh perspectives. We're
dedicated to our mission of opening the world through education, harnessing the
power of language learning to deepen the connection between people across the
globe.


We offer immersive short-term and long-term language courses and programs across
10  languages at our EF International Language Campuses in 50 of the world's
greatest cities. Through blending classroom-based lessons with interactive
exercises and real-world practice, our courses bring you to the heart of the
language. Together, our global staff help students from around the world develop
the language skills they need to achieve their dreams.