Food & Beverage assistant

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

An F&B Assistant at Accor is responsible for delivering excellent food and beverage service to guests while maintaining high hospitality standards in restaurants, bars, cafés, banquets, or hotel dining outlets. The role focuses on guest satisfaction, teamwork, hygiene, and smooth daily operations.

Key Responsibilities

• Welcome guests warmly and provide professional service
• Take and serve food and beverage orders efficiently
• Prepare tables and service stations before opening
• Maintain knowledge of menus, beverages, and daily specials
• Ensure cleanliness and hygiene standards are followed
• Handle guest requests and resolve complaints politely
• Support opening and closing procedures
• Process bills and payments accurately
• Restock supplies and maintain inventory standards
• Follow health, safety, HACCP, and hotel policies at all time

Qualifications

• Strong communication and customer service skills
• Friendly and positive attitude
• Ability to work in a fast-paced environment
• Teamwork and multitasking abilities
• Professional grooming and presentation
• Attention to detail and guest satisfaction focus
• Previous hospitality experience preferred but not always required

Additional Information

• Discounted hotel stays worldwide for employees
• Friends & family hotel discounts
• Reduced prices at Accor restaurants and bars
• Training and career development through Accor Academy
• Opportunities for international transfers and career growth
• Recognition and reward programs like the Bernaches Awards
• Wellness and healthcare support programs
• Gym/sports partnerships and wellbeing initiatives
• Inclusive and multicultural work environment
• Employee feedback and engagement programs
• Access to ALL Heartists® benefits with travel, wellness, and lifestyle partners