Food & Beverage Supervisor

Company Description

The AccorHotels Group values employees’ work and implication in the Group; every year a worldwide programme of employee recognition rewards and pays tribute to employees who have best represented the Group’s spirit and values, through their exemplary behaviour and actions. The Bernaches, AccorHotels’s symbol, are awarded to employees whose work, actions and commitment have embodied Respect, Innovation, Performance, Trust or the Spirit of conquest.
Employee recognition programmes exist in the different countries with various rewards adapted to the needs of the employees.

Job Description

Food & Beverage Captain

MAIN RESPONSIBILITY

Operational:

• Provide courteous, professional and efficient service in accordance with hotel standards.
• Comply with all health, hygiene, safety, and HACCP requirements.
• Perform opening and closing duties as assigned.
• Ensure the outlet, service stations and surrounding areas are clean and organized at all times.
• Coordinate with the Kitchen and Food & Beverage team to ensure smooth daily operations.
• Assist in guiding and supporting team members when required.

Food & Beverage Service:

• Possess good knowledge of menu items, promotions and beverage offerings.
• Take and serve food and beverage orders accurately and efficiently.
• Follow the hotel's standard sequence of service and operating procedures.
• Promote menu items and upsell products where appropriate.
• Handle guest requests and complaints professionally to ensure guest satisfaction.

Cashiering & Systems:

• Operate the MICROS POS system efficiently.
• Process guest orders, payments and charges accurately.
• Handle cash and billing transactions in accordance with hotel procedures.

Qualifications

• Proven experience in administrative support roles, preferably within the hospitality industry.
• Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant software applications.
• Excellent organizational skills with the ability to prioritize tasks and manage time effectively.
• Exceptional attention to detail and accuracy in data management and documentation.
• Ability to work independently with minimal supervision and as part of a team in a fast-paced environment.
• Flexibility to adapt to changing priorities and willingness to take on new challenges.

Additional Information

Malaysian Citizen Only