Guest Experience Assistant - Aliée Istanbul

Company Description

Aliée, the flagship luxury lifestyle hotel within the breathtaking Tersane Istanbul, is seeking a poised, service-driven and detail-oriented "Guest Experience Assistant" to be the first point of contact for our distinguished guests.

This is more than a front desk role; it is the heart of the guest journey. At Aliée, reception is where luxury hospitality meets personalized storytelling. You will ensure every guest arrival and departure is seamless, elegant, and memorable, reflecting the refined identity of our brand.

As a "Guest Experience Assistant", you will embody the spirit of Aliée by delivering impeccable service, anticipating guest needs, and creating a warm yet sophisticated welcome experience.

Job Description

• Manage guests’ check-in and check-out processes in a professional and personalized manner.
• Respond promptly to guest requests and inquiries while maintaining luxury hospitality standards.
• Deliver personalized services by anticipating and following up on the needs and expectations of VIP and long-stay guests.
• Coordinate effectively with Housekeeping, Front Office, Concierge, Food & Beverage, SPA, and other departments to ensure a seamless guest experience.
• Oversee room preparations, special requests, and VIP amenity arrangements prior to guest arrival.
• Assist guests with restaurant, SPA, transportation, event, and other reservation arrangements.
• Maintain accurate guest preference records to support the delivery of personalized service.
• Handle guest complaints with empathy and a solution-oriented approach, escalating issues to management when necessary.
• Comply with the hotel's quality standards, brand procedures, and confidentiality policies at all times.
• Represent the hotel's luxury service philosophy at every guest touchpoint, contributing to an exceptional brand experience.

Qualifications

• Previous experience in Guest Experience, Front Office or luxury hospitality
• Strong command both English and Arabic (spoken and written) is required
• Good knowledge of French is a plus
• Excellent communication and guest service skills
• Professional appearance with strong attention to detail
• Ability to work in a fast-paced, high-standard luxury environment