Host - Front of House

Company Description

Welcome to Elysium Noosa Resort an elegant retreat set in the heart of one of Australia’s most iconic coastal destinations. 

Elysium Noosa has been thoughtfully reimagined across every guest touchpoint - from Cibaria Noosa and Bar Capri on Hastings Street to our rooms and suites. This transformation establishes a new benchmark for luxury hospitality on the Sunshine Coast. 

Our team is dedicated to creating guest experiences that feel both effortless and deeply personal. Every interaction is guided by care, intuition, and attention to detail, delivering moments of delight that elevate each stay. 

Job Description

Cibaria Noosa is looking for a confident, organised and experienced Host to join our Front of House team!

As the first point of contact for our guests, you'll play a critical role in creating exceptional customer experiences while keeping service running smoothly in a fast-paced, high-volume environment.

We're looking for someone who thrives under pressure, thinks quickly on their feet, and has a genuine passion for hospitality.

About the Role

• Be the first point of contact for all guests, creating a warm, welcoming and professional first impression
• Manage reservations, seating plans and waitlists to ensure smooth and efficient service flow throughout each shift
• Monitor guest arrivals and table allocations, balancing service demands while maximising the dining experience
• Effectively handle guest enquiries, special requests and feedback, resolving issues with confidence and professionalism
• Maintain accurate reservation and guest information within our booking platform
• Communicate closely with the Restaurant Manager, Supervisors and Front of House team regarding service requirements, VIP guests and table availability
• Assist in coordinating large bookings, special events and peak service periods
• Proactively manage guest expectations and wait times while delivering exceptional customer service
• Ensure host stand, entry areas and guest-facing spaces are presented to the highest standard at all times
• Support the wider Front of House team as required to ensure seamless restaurant operations
• Contribute to a positive team culture by leading with professionalism, energy and a guest-first mindset

Qualifications

• Experienced in a Host, Front of House or customer-facing hospitality role
• A strong problem solver who can remain calm under pressure
• Confident managing guest expectations in a busy restaurant environment
• Highly organised with exceptional communication skills
• Able to work independently while contributing to a positive team culture
• Proficient with reservation systems; SevenRooms experience highly regarded

Additional Information

• Be part of a passionate, professional and supportive hospitality team
• Work in a vibrant, fast-paced venue that is committed to delivering exceptional guest experiences
• 30% discount on food and beverage at participating Accor properties worldwide
• Generous accommodation discounts across more than 4,500 Accor properties in over 110 countries
• 25% team member discount at our signature venues, Cibaria Restaurant and Bar Capri
• Career development and mobility opportunities across Accor's global portfolio of leading hospitality brands
• Learn Your Way with access to industry-leading learning and development platforms, including Accor Academy
• Opportunities to grow your hospitality career within a world-renowned international hotel group
• Immediate commencement available