Merchant Services Associate

<div class="content-intro"><h2><span data-sheets-root="1">About Wolt</span></h2> <p><span data-sheets-root="1">At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.<br><br>Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.</span></p></div><h2>What you’ll be doing</h2> <p>As Merchant Services Associate, you’ll play a vital role in supporting our merchant partners throughout their journey with Wolt. You will be the bridge between our operations team and our partners, ensuring smooth collaboration, top-quality service, and continuous development opportunities. This role is an exciting mix of partner support, process management, and business growth.</p> <h3><strong>Day-to-day in this role you’ll:</strong></h3> <ul> <li>Build strong relationships with partners by training them on how to use our systems and keeping them updated on improvements</li> <li>Ensure partners reach the highest service standards by conducting frequent quality and satisfaction checks</li> <li>Support partner business growth by analyzing and sharing data insights</li> <li>Manage and update partner menus and visuals to ensure alignment with the Wolt brand</li> <li>Assist the Development team with urgent cases as needed</li> <li>Share best practices across the team to improve processes and support</li> </ul> <h2>Our humble expectations*&nbsp;</h2> <ul> <li>Have the charm, empathy and honesty to build strong relationships.</li> <li>Are used to high-performance, high-expectation cultures.</li> <li>Have a proven track record of making sales and closing deals.</li> <li>Take a hands-on, proactive approach to getting stuff done and seeing things through.</li> <li>Have fluent and persuasive written and spoken communication skills in English and Azerbaijani.</li> <li>Are entrepreneurial, innovative, and good at solving problems.</li> <li>Can adapt quickly in a rapidly changing market.</li> <li>Good to have, 1 year of customer support or partner operations experience.</li> </ul> <h2>What we offer</h2> <p>Global and growing fast: Be part of a fast-moving scaleup</p> <p>Ride of a lifetime: Accelerate your career and build your sales skills&nbsp;</p> <p>Instant impact: Take ownership and make a difference</p> <p>Big hearts and small egos: Surround yourself with smart, friendly people</p> <h2>Next steps*</h2> <p>If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply, make sure to add your CV and get the conversation going!</p> <p><iframe src="https://www.youtube.com/embed/GoL541_xj9w" width="560" height="314"></iframe></p><div class="content-conclusion"><h2><span data-sheets-root="1">Our Commitment to Diversity and Inclusion</span></h2> <p><span data-sheets-root="1">We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.</span></p></div>