Multi Hotel Front Office Manager

Company Description

Join us at Accor, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,​
Join us and become a Heartist®.

Job Description

The Multi Hotel Front Office Manager is responsible for the day to day hotel front office operations at both the Novotel and ibis Southampton.

This includes but is not limited to:

• Recruiting, training and maintaining a team to work across both hotels
• Generating the rota for the teams in line with the hotel budgets and forecasts
• Delivering amazing guest experience 24 hours a day
• Driving the Accor Live Limitless membership to all guests
• Dealing with all guest feedback, both directly at the hotel, and via online channels etc
• Maximising hotel occupancy and opportunities for upselling both the accommodation and food and beverage outlets in the hotels

Qualifications

Our Front Office Manager will be bright, bubbly and keen to interact with all of our guests. 

You will have:

• At least 2 years in a supervisory role in a hotel front office environment
• Experience in dealing with a variety of guests and guest satisfaction
• Proven ability to manage rooms inventory to maximise hotel profits
• Ability to demonstrate people development of your team, and also yourself

Additional Information

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.