Operations Specialist

We are looking for two talented Operations Specialist to lead the operations of a wide range of clients. You are expected to perform a transversal role, translating new customers’ needs into technical specifications, planning and delivering excellent services.
Delivering excellent services and results to clients, both internally and externally.
Implement and run Quality Assurance processes for every delivery.
Understanding clients’ needs and finding optimal solutions.
Discerning the technical capabilities of the tools and the team and translating them to clients.
Transforming clients’ challenges into opportunities for growth.
Creating better internal processes and leading changes.
Developing creative solutions for existing and new clients.
All About You
Basic understanding of the music industry, including familiarity with key standards and organizations (e.g., CISAC, CMOs, etc.)
+3 years experience in technical account management, project coordination, or client-support roles, preferably in technical or fast-paced environments.
Ability to effectively communicate with team members, stakeholders, and external partners.
Highly organized, multitasker, and with strong attention to detail.
Initiative, drive, enthusiasm, and entrepreneurial attitude.
Excellent decision-making, critical thinking, and problem-solving.
Passion for listening, asking, understanding, and communicating.
Love for teamwork and learning.
Be comfortable dealing with a large amount of data and numbers in formats such as .csv and .xlsx
Interest or basic familiarity with MongoDB and ability to use queries for data retrieval and manipulation.
Business fluency in English is a must
Language Specialization (One of the following):
Profile A: Professional working proficiency in French.
Profile B: Professional working proficiency in Italian.
Based in Spain. Local candidates are preferred, but remote work arrangements may be considered.
Expectations
Within 30 days:
To understand the services and products your team is working on, the basic operations behind them and their technical pipelines.
Within 60 days
Assuming your assigned operational responsibilities, support our UGC Business Line and manage a straightforward delivery for a customer following the step-by-step preexisting guide.
Within 90 days
Become an active contributor within the team, capable of improving our operational process based on previous experiences.
You Can Enjoy
Flexible working hours and location
Unlimited time off because we believe that you know best when you need to rest.
You can make the role your own and run your own development
Flat hierarchy
Online language classes to improve your Spanish or English
Online and onsite courses and music industry workshops run by inhouse experts
We’ll provide you with all equipment needed for you to be comfortable
Barcelona HQ office available to you, kitted out with a rehearsal room https://www.bmat.com/bmat-house/
Who the FAQ are BMAT
BMAT started in 2005 when a group of engineers with a passion for music decided to spin-off from an audio research lab in Barcelona. We’re now over 200 people, spread across Barcelona, Buenos Aires, Lima, Rio de Janeiro, London, Paris, Nairobi, Oslo, Tel-Aviv, Singapore, Tokyo, Manila, Bangkok and Lagos.
We’re a team of pretty decent people who enjoy working with each other. We’re open-minded and well-traveled, coming from all parts of the world. We’ve got rappers, producers, cello players, DJs, and songwriters. The passion for music, the excitement for innovative technology and Barcelona as a backdrop has proven to make a good combination.
Join us from wherever you are on our mission to help make music live forever.
Diverse perspectives drive innovation, and innovation is kind of our thing. Our open-minded and flexible culture organically fosters this diversity. We've learnt that we thrive on learning from each other, so we don't just welcome but actively hire a range of open-minded people from all walks of life. Our team is made up of people with different backgrounds, perspectives, orientations, abilities, musical tastes, dress sense and time-zones - but we all have one common goal: Making the music world a better place. With equal opportunities for everyone, BMAT is a pretty nice place to work.