Program Assistant - Community Mental Health

<div class="content-intro"><p>Pyramid Healthcare is dedicated to offering the highest quality of care to those we serve.&nbsp; A focus on client-focused care establishes our family of brands as respected leaders in addiction treatment, mental health recovery and eating disorder treatment modalities.</p> <p>Pyramid Healthcare offers comprehensive behavioral healthcare defined by supportive environments that offer patients the strength they need to overcome life’s challenges.&nbsp; We offer behavioral healthcare services – psychiatry, addiction recovery, mental disorder treatment, etc. – that allow clients at all stages of recovery or rehabilitation to reclaim health and well-being.</p></div><p data-start="243" data-end="432"><strong data-start="243" data-end="276">Program Assistant – ACTT Team</strong><br data-start="276" data-end="279">📍 <strong data-start="282" data-end="295">Location:</strong> Williamston, NC<br data-start="311" data-end="314">🕓 <strong data-start="317" data-end="330">Schedule:</strong> Full-Time | Monday–Friday | Includes Benefits<br data-start="376" data-end="379">💵 <strong data-start="382" data-end="395">Pay Rate:</strong> $17–$18/hour (based on experience)</p> <hr data-start="434" data-end="437"> <h3 data-start="439" data-end="499"><strong data-start="443" data-end="499">Make a difference every day. Join a team that cares.</strong></h3> <p data-start="501" data-end="672">Pyramid Healthcare is seeking a <strong data-start="533" data-end="585">compassionate, detail-oriented Program Assistant</strong> to support our <strong data-start="601" data-end="646">Assertive Community Treatment Team (ACTT)</strong> in <strong data-start="650" data-end="669">Williamston, NC</strong>.</p> <p data-start="674" data-end="849">This full-time position supports a <strong data-start="709" data-end="736">multi-disciplinary team</strong> that provides <strong data-start="751" data-end="775">community-based care</strong> for individuals living with mental health and substance use challenges.</p> <hr data-start="851" data-end="854"> <h3 data-start="856" data-end="878"><strong data-start="860" data-end="878">About the Role</strong></h3> <p data-start="880" data-end="1157">As the <strong data-start="887" data-end="908">Program Assistant</strong>, you’ll coordinate the daily administrative operations of the ACTT program. This role is vital to ensuring accurate documentation, smooth communication, and efficient team workflows that support the delivery of high-quality, person-centered care.</p> <hr data-start="1159" data-end="1162"> <h3 data-start="1164" data-end="1192"><strong data-start="1168" data-end="1192">Key Responsibilities</strong></h3> <h4 data-start="1194" data-end="1240"><strong data-start="1199" data-end="1240">Administrative &amp; Program Coordination</strong></h4> <ul data-start="1241" data-end="1823"> <li data-start="1241" data-end="1313"> <p data-start="1243" data-end="1313">Manage and maintain accurate mental health records and documentation</p> </li> <li data-start="1314" data-end="1376"> <p data-start="1316" data-end="1376">Scan, upload, and archive discharge and clinical documents</p> </li> <li data-start="1377" data-end="1499"> <p data-start="1379" data-end="1499">Track and monitor service authorizations, PCP updates, NC-TOPPS submissions, chart audits, and monthly visit templates</p> </li> <li data-start="1500" data-end="1586"> <p data-start="1502" data-end="1586">Maintain internal tracking systems and alert leadership to trends or overdue items</p> </li> <li data-start="1587" data-end="1650"> <p data-start="1589" data-end="1650">Contact clients to confirm appointments and follow-up needs</p> </li> <li data-start="1651" data-end="1730"> <p data-start="1653" data-end="1730">Prepare intake packets, update forms, and manage program material inventory</p> </li> <li data-start="1731" data-end="1823"> <p data-start="1733" data-end="1823">Provide front desk or phone coverage during lunch, vacation, or holiday breaks as needed</p> </li> </ul> <hr data-start="1825" data-end="1828"> <h3 data-start="1830" data-end="1861"><strong data-start="1834" data-end="1861">Required Qualifications</strong></h3> <p data-start="1863" data-end="1879"><strong data-start="1863" data-end="1877">Education:</strong></p> <ul data-start="1880" data-end="1919"> <li data-start="1880" data-end="1919"> <p data-start="1882" data-end="1919">High School Diploma or GED required</p> </li> </ul> <p data-start="1921" data-end="1938"><strong data-start="1921" data-end="1936">Experience:</strong></p> <ul data-start="1939" data-end="2119"> <li data-start="1939" data-end="2043"> <p data-start="1941" data-end="2043">At least 1 year of experience in a mental health, behavioral health, or healthcare setting preferred</p> </li> <li data-start="2044" data-end="2119"> <p data-start="2046" data-end="2119">Experience with <strong data-start="2062" data-end="2098">Electronic Medical Records (EMR)</strong> strongly preferred</p> </li> </ul> <p data-start="2121" data-end="2147"><strong data-start="2121" data-end="2145">Skills &amp; Attributes:</strong></p> <ul data-start="2148" data-end="2378"> <li data-start="2148" data-end="2203"> <p data-start="2150" data-end="2203">Excellent organizational and multitasking abilities</p> </li> <li data-start="2204" data-end="2254"> <p data-start="2206" data-end="2254">Strong written and verbal communication skills</p> </li> <li data-start="2255" data-end="2308"> <p data-start="2257" data-end="2308">Professional demeanor with high ethical standards</p> </li> <li data-start="2309" data-end="2378"> <p data-start="2311" data-end="2378">Comfortable with phones, computers, scanners, and office software</p> </li> </ul> <hr data-start="2380" data-end="2383"> <h3 data-start="2385" data-end="2421"><strong data-start="2389" data-end="2421">Why Join Pyramid Healthcare?</strong></h3> <p data-start="2423" data-end="2636">Be part of a <strong data-start="2436" data-end="2459">mission-driven team</strong> dedicated to transforming lives through accessible, community-based care. Our ACTT services help individuals live independently, maintain stability, and recover with dignity.</p> <p>&nbsp;</p><div class="content-conclusion"><p><strong>Pyramid CORE Values:</strong></p> <p>We are committed and proud to live our CORE values and use them to inspire those around us.&nbsp; Our employees are expected to align with these values, behaviors, and standards.&nbsp; We are held accountable for upholding these CORE Values:&nbsp; <strong>INTEGRITY</strong> is striving to be honest, transparent, and ethical when dealing with clients, staff, and the community.&nbsp; <strong>DEDICATION</strong> is demonstrating an unwavering commitment to always provide exceptional care and support to those we serve is needed daily.&nbsp;&nbsp;<strong>COLLABORATION</strong> is a steadfast, team-focused approach; working together to achieve excellence.&nbsp;&nbsp;<strong>PASSION&nbsp;</strong>is genuine, compelling, and relentless desire to improve lives and support Pyramid Healthcare’s mission.</p> <p>&nbsp;</p> <p><strong>Total Rewards for Full-Time Positions:</strong></p> <ul> <li>Medical, Dental, and Vision Insurance</li> <li>Flexible Spending Accounts</li> <li>Life Insurance</li> <li>Paid Time Off</li> <li>401(k) with Company Match</li> <li>Tuition Reimbursement</li> <li>Employee Recognition Programs</li> <li>Referral Bonus opportunities</li> <li>And More!</li> </ul> <p>&nbsp;</p> <p><strong>Want to know more?</strong></p> <p><strong>To learn more about Pyramid Healthcare, and how you can achieve personal and professional growth, visit us at: </strong><a href="https://bit.ly/Pyramid-Careers" target="_blank">https://bit.ly/Pyramid-Careers</a>.</p> <p><strong><em>Pyramid Healthcare, Inc. is proud of its diverse workforce, and is an Equal Opportunity Employer.</em></strong></p></div>