PT Teller

Description
As a credit union Teller, the responsibilities include processing member transactions, overseeing cash withdrawals and check deposits.
· Support member engagement by processing teller transactions and making appropriate introductions to member service representatives.
· Complete operational activities while minimizing risks under established policies.
· Perform routine transactional, operational, and member service support tasks efficiently through knowledge of credit union procedures and products, as well as partners across the organization.
· Receive directions from managers and exercises judgment within defined policies and procedures
· Escalate questions and issues to more experienced roles
· Interact with members and individuals to demonstrate care, build relationships, and complete requested transactions
Requirements
Required Qualifications
· 6+ months’ experience interacting with customer/members, or equivalent demonstrated through work experience, or training.
· Member service focus with experience handling complex transactions across multiple systems
· Experience working with others on a team to meet member needs
· Cash handling experience
· Ability to follow policies, procedures, and regulations
· Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
· Well organized, independent and able to prioritize in a fast-paced environment
· Ability to exercise judgment, raise questions to management, and adhere to policy guidelines
· Proficient with proactively sourcing, acquiring, building, and maintaining relationships with members and colleagues
· High School graduate or equivalent
Work Environment
· Office setting with standard working hours
· Ability to work a schedule that includes most Saturdays