Reservation Executive

Company Description

Novotel Mumbai Juhu Beach is Accor's breathtaking beachfront property located in the financial capital of India. Offering an inventory of 204 guest rooms and suites along with 6 dining options serving Chinese, Indian, Italian and Continental cuisines.

Located 3.2 mi from Chhatrapati Shivaji Airport and overlooking the Arabian Sea Novotel Mumbai Juhu Beach is a beach front property.

Job Description

We're looking for a detail-oriented and customer-focused Reservation Executive to join our dynamic team in Mysuru, India. In this role, you'll be the backbone of our reservation operations, managing guest bookings with precision while maximizing revenue opportunities. You'll work in a fast-paced hospitality environment where your organizational skills, analytical mindset, and genuine passion for exceptional guest service will directly impact our success. This position offers the opportunity to collaborate with cross-functional teams while developing your expertise in revenue management and guest relations.

• Process and manage room reservations efficiently while ensuring accuracy in all booking details and guest information
• Utilize hotel reservation systems and booking platforms to maintain up-to-date occupancy records and room availability positioning
• Apply revenue management principles and upselling techniques to maximize room revenues and optimize occupancy rates
• Respond promptly to guest inquiries and resolve reservation-related issues with professionalism, discretion, and empathy
• Maintain and update corporate databases with guest bookings, ensuring guest records are accurate and accessible for future interactions
• Review guest history and special instructions before creating guest folios to deliver personalized service for regular and VIP guests
• Prepare and analyze monthly statistical reports, occupancy forecasts, and reservation trends to support strategic planning
• Coordinate with team members to ensure seamless reservation operations and maintain consistent service standards
• Apply corporate account numbers and rates according to company policy while monitoring business generated through respective corporate clients
• Supervise and delegate tasks to reservation associates, providing guidance and support to ensure team efficiency
• Identify and communicate any operational concerns or opportunities to management that may affect hotel interests
• Handle additional responsibilities as delegated by management with flexibility and a solutions-oriented approach