Roller Waiter/ Waitress

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

Position Overview

The Roller Waiter is responsible for delivering a fun, dynamic, and high-quality food & beverage service experience while moving on roller skates/blades within designated outlets. This role represents the vibrant, energetic, and guest-centric spirit of Rixos, ensuring service excellence, safety, and guest satisfaction at all times.

Key Responsibilities

Guest Service & Experience

• Provide friendly, professional, and efficient food & beverage service while skating, in line with Rixos service standards.
• Create a memorable and engaging guest experience through positive attitude, confidence, and strong interpersonal skills.
• Build rapport with guests and respond to enquiries in a courteous and timely manner.
• Handle guest feedback professionally and escalate concerns to the Roller Skater Supervisor when required.

Food & Beverage Service

• Possess strong knowledge of menu items, beverages, promotions, and outlet concepts.
• Recommend menu items, suggest pairings, and apply upselling techniques to enhance guest experience and revenue.
• Ensure orders are delivered accurately, safely, and efficiently.
• Follow all Standard Operating Procedures (SOPs) for service, hygiene, and safety.

Operational Excellence

• Perform opening and closing duties as assigned.
• Maintain cleanliness and organization of work areas and surrounding service zones.
• Monitor operating supplies and minimize spoilage or wastage.
• Assist with inventory counts (monthly, quarterly, annual) as required.

Teamwork & Flexibility

• Work collaboratively with colleagues and other departments to ensure smooth operations.
• Remain flexible to rotate within different F&B outlets or departments when required.
• Attend training sessions, briefings, and meetings as scheduled.
• Support pre-opening activities, special events, and high-volume operations.

Health, Safety & Compliance

• Ensure full compliance with HACCP and food safety standards.
• Adhere to Rixos policies, procedures, and ISO Integrated Management Systems (ISO 9001, 14001, 22000, 10002).
• Follow all health, safety, fire, and emergency procedures.
• Comply with local laws and regulations at all times.
• Maintain proper grooming, uniform standards, and personal hygiene.

Qualifications

• Diploma or certificate in Hospitality or related field preferred.
• Fresh graduates or candidates with up to 1 year of experience in a 4–5 star hotel or resort are welcome.
• Ability to confidently skate (roller skates or roller blades) is mandatory.
• Prior experience in entertainment-driven or lifestyle F&B concepts is an advantage.

Skills & Competencies

• Strong communication and customer service skills.
• High energy, confidence, and a positive attitude.
• Ability to multitask and work in a fast-paced environment.
• Team player with flexibility to adapt to operational needs.
• Professional appearance and strong sense of responsibility.

Additional Information

What awaits you...

• The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.