Service Business Development Manager_DCCS

Company Description

Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the globe. Welcome to Bosch.

Job Description

1. 管理和培养服务销售支持与协助商机跟进（day by day to team role）

Service Sales Support and Opportunity Follow-up

• 管理和培养支持服务销售团队开展客户需求梳理、服务方案准备、报价资料整理及内部审批流程跟进，优化现有流程。
  Support the service sales team in customer requirement clarification, service proposal preparation, quotation documentation, and internal approval follow-up.
• 协助跟进服务类商机，包括备件、维修、现场服务、升级改造、服务合同等，确保商机信息及时、准确地更新。
  Assist in following up service-related opportunities, including spare parts, repair, field service, retrofit, and service contracts, ensuring timely and accurate opportunity updates.

2. 订单支持与流程协调

Order Support and Process Coordination

• 负责服务订单相关流程的支持与跟进，包括报价、订单创建、合同资料、交付状态、开票及回款信息协调等。
  Support and follow up service order-related processes, including quotation, order creation, contract documentation, delivery status, invoicing, and payment coordination.
• 协调内部相关部门，及时解决订单执行过程中的异常问题，确保订单流程顺畅、信息透明、响应及时。
  Coordinate with relevant internal departments to resolve issues during order execution and ensure smooth process flow, transparent information, and timely response.
• 跟踪服务订单执行进度，定期汇总订单状态、风险点及待解决事项，为服务销售和服务项目提供支持。
  Track service order execution progress and regularly summarize order status, risks, and pending issues to support the sales and management teams.

3. 流程优化与持续改进

Process Optimization and Continuous Improvement

• 识别服务销售及订单管理流程中的痛点和低效环节，推动流程优化、标准化及数字化改进。
  Identify pain points and inefficiencies in service sales and order management processes, and drive process optimization, standardization, and digital improvement.
• 主导并推动服务销售与订单管理流程的自动化、数字化及标准化改进，识别效率瓶颈，提出并实施优化方案。

lead CIP initiatives to continuously improve processes such as quotation, order handling, delivery coordination, and report generation.

• 协助建立并完善服务业务相关流程文件、操作指南、模板及标准化工具，提高团队工作效率和执行一致性。
  Support the development and improvement of service-related process documents, work instructions, templates, and standardized tools to enhance team efficiency and execution consistency.

4. 数据分析与业务运营支持

Data Analysis and Business Operation Support

• 负责服务销售、订单、交付及运营相关数据的收集、整理和分析，支持业务回顾和管理决策。
  Collect, consolidate, and analyze data related to service sales, orders, delivery, and operations to support business reviews and management decisions.
• 定期准备服务销售支持、订单跟踪、流程效率、CIP进展等相关报告。
  Prepare regular reports on service sales support, order tracking, process efficiency, and CIP progress.
• 维护内部系统中的相关数据，确保业务信息准确、完整、及时更新。
  Maintain relevant data systems to ensure accurate, complete, and timely business information.

Qualifications

• 本科及以上学历，工业工程、工商管理、供应链管理、机械、电气自动化或相关专业优先。
  Bachelor’s degree or above, preferably in Industrial Engineering, Business Administration, Supply Chain Management, Mechanical Engineering, Electrical Automation, or related fields.
• 具备5年以上工业企业相关工作经验，有服务运营、销售支持、订单管理、流程改进或项目协调经验者优先。
  Minimum 5 years of relevant experience in industrial companies, preferably in service operations, sales support, order management, process improvement, or project coordination.
• 具备数字化实践经验：熟练使用数据分析工具（如Power BI, Tableau, Python），有AI相关项目（如预测性维护、智能派单、文档自动处理）经验者优先；
  Possess practical digitalization experience: Proficient in using data analysis tools (e.g., Power BI, Tableau, Python). Experience with AI-related projects (e.g., predictive maintenance, intelligent dispatch, document auto-processing) is a strong plus.
• 有工业自动化、高端装备制造、售后服务或工程服务行业经验者优先。
  Experience in industrial automation, high-end equipment manufacturing, after-sales service, or engineering service industries is preferred.
• 具备良好的中英文书面及口头沟通能力。
  Good written and spoken communication skills in both Chinese and English
• 具备良好的流程思维、问题解决能力和跨部门协调能力。
  Strong process thinking, problem-solving capability, and cross-functional coordination skills.