ABOUT THE COMPANY
Cover Genius is a Series E Insurtech
[https://covergenius.com/cover-genius-closes-80m-in-series-e-funding-as-investors-see-700-billion-opportunity-in-embedded-protection//]
that protects the global customers of the world’s largest digital companies
including Booking Holdings, owner of Priceline, Kayak and Booking.com
[http://Booking.com], Intuit, Hopper [https://covergenius.com/hopper-demo/],
Skyscanner [https://covergenius.com/skyscanner-demo/], Ryanair
[https://covergenius.com/ryanair-demo/], Turkish Airlines, Descartes ShipRush,
Zip and SeatGeek. We’re also available at Amazon
[https://covergenius.com/available-at-amazon/], Flipkart
[https://covergenius.com/flipkart-demo/], eBay
[https://covergenius.com/global-online-retailer-513-growth/], Wayfair and SE
Asia’s largest company, Shopee.
Our partners integrate with XCover [https://covergenius.com/xcover/], our
award-winning insurance distribution platform, to embed protection for millions
of customers worldwide each year. Our team and products have been recognized sed
with dozens of awards including by the Financial Times who ranked Cover Genius
as the #1 fastest growing company in APAC
[https://www.ft.com/content/1d5aabcc-5d44-11ea-ac5e-df00963c20e6] in 2020. Our
diverse team across 20+ countries and many language groups commits itself to
diverse cultural programs, in particular “CG Gives”
[https://covergenius.com/cg-gives/] which makes social entrepreneurs out of us
all and funds development initiatives in global communities.
Our People are Bold, Authentic, Purposeful and Inspired
Our People are not Perfect, Traditional, Complacent or Cautious
ABOUT THE ROLE
As Team Lead, Quality, you will lead our Claims Quality Assurance team within
the Customer organisation. You will own the audit process; the sampling, the
scorecard, the calibration sessions with operational teams and the reporting
across all verticals.
Your team of six to ten Quality Assurance Analysts spans the full early career
ladder, from those newly transitioned into Quality Assurance from claims
operations through to senior analysts who represent Cover Genius in underwriter
audits. Your central task is to raise the technical floor of the team while
making our audit output accurate and defensible to stand in front of an
underwriter or a regulator. As our regulatory scope and product complexity
increase, we are deliberately raising the capability bar for this role. We are
looking for someone who has done quality assurance inside a regulated
environment and can bring that discipline in-house.
KEY RESPONSIBILITIES
* Lead the Claims Quality Assurance team. Manage the day-to-day workflow of six
to nine analysts, ensuring audit quotas are met without sacrificing depth or
accuracy. You are the escalation point for the team when navigating complex
or contested cases.
* Own calibration as regulatory evidence. Accommodate monthly calibration
fsessions and maintain the documentation trail that demonstrates our audit
judgements are consistent, objective and defensible to underwriters, partners
and regulators.
* Design and improve scalable audit processes, i.e. audit workflow, sampling,
scorecards, and lead the transition away from manual bottlenecks through
automated sampling, potential audit automations and reporting.
* Bridge data to action. Turn audit results into actionable monthly insights,
surfacing leakage, assessor performance, compliance risk and issue trends for
operational managers, Training and Customer leadership.
* Own the underwriter audit program. Generate reports, and conduct deep-dive
analyses to provide assurance per underwriter. You will prepare and represent
Cover Genius directly in these audits.
* Develop the team against the QA career ladder. Own individual development
plans, assess progression readiness against defined level criteria, and apply
those criteria consistently across the team.
* Drive systemic improvement cross-functionally. Partner with Claims, Support,
Continuous Improvement and Training.
QUALIFICATIONS
* 4–6 years’ experience in operational Quality Assurance, audit or continuous
improvement within a highly regulated industry. (Insurance or fintech is
strongly preferred.)
* Demonstrated people leadership: you have managed, mentored and developed a
team, including people early in their discipline.
* Proven ability to build and hold relationships with internal stakeholders,
including where your findings are unwelcome.
* Working knowledge of FCA regulation and Consumer Duty, or equivalent depth in
another regulated market, and a clear grasp of fair customer outcomes.
* Practical command of audit sampling techniques, scorecard design and root
cause analysis methodology.
* Proficiency in BI tool or data storytelling; sufficient to build reports
independently and to coach others to do the same.
* Experience preparing for or representing an organisation in external audits
(underwriter, partner or regulatory).
* Fluency in English, written and verbal.
WHAT YOU WILL HAVE
* Objective curiosity
* Operational diplomacy
* Data storytelling
* Coaching
* Attention to detail
* Resilience
WHY COVER GENIUS?
Cover Genius not only cares about being the best in our industry, we care about
our team. We’re a business that understands life can be fluid and so we flex to
ensure we provide the environment to suit that. What does that mean?
• Flexible Work Environment - Our teams are remote.
• Work with like-minded people who are passionate about both the work we're
doing and giving back. Our CG Gives programs enable us to all become
philanthropists through our peer recognition and rewards system.
• Social Initiatives - pictures [https://www.instagram.com/p/B9qnOuUpDVx/] speak
a thousand words!
Sounds interesting? If you think you have the best composition of the above,
send us your resume and let's chat!
Cover Genius promotes diversity and inclusivity. We don't tolerate
discrimination, demeaning treatment of anyone, or harassment due to race,
national origin, gender, gender identity, sexual orientation, protected veteran
status, disability, age, or any other legally protected status.
By submitting your application, you acknowledge that we may collect, store and
process your personal data for recruitment purposes. To ensure a fair
evaluation, we may use AI to assist in sorting applications, but all final
decisions are made by our hiring team and no candidate dispositions are
automated. We will keep your information on file for three years from the date
of your application. For detailed information about how we handle your data and
our use of AI, please review our full Privacy Policy.
[https://covergenius.com/privacy-policy/]