Accounts Receivable- CP Hotels Finance Hub

Company Description

At Accor, we believe that hospitality is a work of heart. We understand that passion, teamwork, and a shared sense of pride create unforgettable experiences for our guests. Our diverse and inclusive culture celebrates every team member and encourages everyone to thrive. Guided by strong ethics and a commitment to sustainability, community, and responsible tourism, we’re shaping a better future together. With a global portfolio of iconic brands, Accor offers endless opportunities to grow, learn, and build a rewarding career worldwide.

Job Description

We are looking for an Accounts Receivable to join our CP Hotels Finance Hub. This role is responsible for managing the accounts receivable function across our hotel portfolio, ensuring timely collections, accurate invoicing, reconciliations, and exceptional service to both internal and external stakeholders.

As our Accounts Receivable, you'll play a key role in supporting cash flow and the financial performance of our portfolio. You'll work closely with hotel teams, finance colleagues, travel agents, guests, and external partners to ensure debtor accounts are managed efficiently, accurately, and professionally.

What you'll be doing:

• Managing the accounts receivable function across multiple hotels.
• Processing credit applications, invoicing, and monthly statements.
• Monitoring debtor accounts and proactively following up outstanding payments.
• Processing payments and maintaining accurate customer account records.
• Reconciling cash receipts, bank transactions, and credit card settlements.
• Investigating payment discrepancies and resolving credit card disputes.
• Processing travel agent commissions and account adjustments.
• Completing month-end reconciliations, reporting, and debtor balances.
• Supporting audit, compliance, and finance administration requirements.
• Building strong relationships and providing excellent service to internal and external stakeholders.

Qualifications

• Previous experience in Accounts Receivable or a similar finance role.
• Experience managing debtor accounts, collections, reconciliations, and invoicing.
• High attention to detail and a commitment to accuracy.
• Strong organisational and time management skills with the ability to manage competing priorities.
• Intermediate to advanced Microsoft Office skills, particularly Excel.
• Excellent communication and relationship-building skills.
• A proactive, solutions-focused approach and the ability to work collaboratively within a team.

Additional Information

Why work for Accor?

• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor’s learning programs.
• Opportunity to grow within your property and across the world!
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.