Agent - Ocean Export

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 19,000 trained professionals
• 340+ locations worldwide
• Fortune 500
• Globally unified systems

Job Description

• Ensure smooth and timely freight process flow. 

• Prepare various documents for international transportation. 

• Ensure accurate and timely client and vendors billing and data entry into our operating system. 

• Interact with our customers in arranging their international export shipments, meeting customer service standards. 

• Understand department process flow, constantly looking for areas to improve efficiency. 

• Ensure all customers standard operating procedures are followed as per Customer SOP. 

• Monitor shipment reports to ensure total customer satisfaction. 

Support the Supervisor in the following areas: 

• Allocating workloads within team to ensure smooth operations during peak activity or staff absence. Monitoring workboards to ensure internal KPI’s are met e.g. timely data entry 

• Build and maintaining strong relationships with customers.  

• Assist the manager and supervisor in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customer. 

• Assist in retention calls and complete customer reviews with your regular customers to document in the CRM. 

• Monitor invoicing and BNP report where needed. 

• Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.  

• Be a guide for the team - mentor agents and ensure that positive attitude is maintained within the team. 

• Promote productivity tools within the team (e.g. using workboard, invoice processing, expo) 

• Be continuously open and positive to implementing new system changes and enhancements with the team. 

Qualifications

• College graduate or above.
• Global logistics industry knowledge
• Relevant training background;  or equivalent combination of education and experience
• Good computer skills (e.g., MS Excel, MS Word)
• Fluent in English
• Fluent in listening, speaking, reading, and writing in Chinese.

Additional Information

Note: This position will be closed by October 10, 2026.