AI Adoption Specialist

Company Description

The Warehouse Group (TWG) has become a Kiwi household name, and we proudly recognise the role that we play in communities throughout New Zealand. We are the largest general merchandise retailer in NZ across The Warehouse, Warehouse Stationery and Noel Leeming. We are at an exciting point in our journey where our focus is on becoming brand centric, aiming to deliver an unparalleled experience for our customers. Agility and collaboration are cornerstones of our work culture, empowering us to adapt swiftly and work seamlessly together. By being brand-led and retail-focused, we are intentional about placing the right people in the right roles, allowing us to perform work that truly makes a difference. 

Job Description

Working alongside the AI Adoption Lead and the wider Data & AI team, you’ll help deliver and scale our AI adoption programme across The Warehouse Group. You’ll turn adoption priorities into clear communications, useful learning resources, practical events and reusable content that helps our people discover, understand and safely use AI tools such as Microsoft Copilot. 

A typical day could include: 

• Creating newsletters, videos, user stories, case studies and campaigns that support AI adoption 

• Building and maintaining SharePoint knowledge hubs, prompt libraries, templates, FAQs and learning resources 

• Supporting the launch and ongoing rhythm of an AI Champion Network and related communities of practice 

• Coordinating AI showcases, webinars, workshops, conferences and other learning events 

• Turning event content, business stories and learning sessions into reusable assets 

• Creating and maintaining user-facing documentation, guides and training materials for approved AI tools and solutions 

• Running internal workshops and demonstrations to build AI literacy and confidence 

• Acting as a first point of contact for business stakeholders on AI adoption queries, feedback and support needs 

• Monitoring adoption activity and gathering feedback to help improve future enablement 

• Using approved AI tools and automation to improve content creation, resource management and workflow efficiency 

Qualifications

We're seeking someone who can transform complex or technical topics into simple, practical resources tailored for different audiences. You'll need strong attention to detail and the ability to keep information current, searchable and easy to use.

Experience supporting employee communities, champion networks, learning groups or communities of practice is essential, along with a proven track record creating clear, useful communication content across multiple channels including SharePoint, Viva Engage, newsletters, videos and presentations.

You should be confident using Microsoft 365 and generative AI tools, particularly Microsoft Copilot, with practical hands-on experience building and maintaining SharePoint sites, pages and content libraries.

Above all, we're looking for someone who combines technical proficiency with the ability to communicate effectively and support others in adopting new tools and ways of working.

It would be a bonus if you also have exposure to: 

• Viva Engage, Viva Amplify, Power Automate or Copilot Studio 
• Change management, digital adoption, internal communications or learning design 
• Video editing, graphic design or digital production tools 
• Knowledge management, content governance, tagging or information architecture 
• Working in a large, distributed retail or technology environment 

Additional Information

We are intentional about finding the right people, allowing us to perform work as a team that truly makes a difference for the business and our customers. In return, you’ll get exposure to exciting technology, meaningful projects and the opportunity to help shape how AI is adopted across one of Aotearoa’s most trusted retailers. Be part of our journey to make sustainable living easy and affordable for everyone. 

Apply now and help us make AI useful, safe and practical for our people. 

This is Warehouse Country, since 1982 - Come work with us as we look to build exceptional retail brands that customers love and our teams take pride in! 

We offer a range of benefits that work for you and your career which include: 

• Team member discounts across our brands 
• Paid birthday day off for permanent team members 
• Free parking, EV charging, onsite gym and café at our Northcote support office 
• We value connection, collaboration & flexibility – Fridays WFH
• 26 weeks paid parental leave for permanent team members 
• A range of wellbeing support and development opportunities 

If you’re ready to roll up your sleeves, learn from the best, and make an impact, apply