Assistant Director of Catering and Conference Services

Company Description

Where Passion Meets Paradise

At Fairmont Orchid, Hawaiʻi, we believe hospitality is more than a career. It is an opportunity to create meaningful moments, build lasting relationships, and share the spirit of aloha with guests from around the world.

Set on 32 breathtaking oceanfront acres along the renowned Kohala Coast, Fairmont Orchid is an award-winning luxury destination where natural beauty, Hawaiian culture, and exceptional service come together to create unforgettable experiences. From our white sand beach and crystal-clear lagoon to our Spa Without Walls, world-class dining, championship golf, and authentic cultural programming, every day offers the opportunity to be part of something extraordinary.

We are more than a luxury resort. We are a passionate team of hospitality professionals who take pride in delivering genuine, heartfelt service while honoring the traditions, culture, and people of Hawaiʻi. Here, your talents are valued, your contributions are celebrated, and your career aspirations are supported in an environment that encourages growth, creativity, and purpose.

Why You'll Love It Here

At Fairmont Orchid, we recognize that our colleagues are the heart of our success. That's why we are committed to creating an environment where you can thrive personally and professionally.

What Is In It For You?

At Fairmont Orchid, we believe extraordinary hospitality begins with extraordinary people. We are committed to investing in your wellbeing, supporting your aspirations, and creating opportunities for you to thrive both personally and professionally.

• Your wellbeing matters. Enjoy competitive medical, prescription, and vision benefits designed to help you and your family live healthier, happier lives.
• Protection for what matters most. We provide employer-paid life and accidental death & dismemberment insurance, with additional coverage options available for your ʻohana, giving you peace of mind for today and tomorrow.
• Build the future you deserve. Take advantage of our 401(k) retirement savings plan with company matching and invest confidently in your long-term financial goals.
• Live the Hawaiʻi lifestyle. Enjoy generous paid time off, including vacation and personal holidays, so you can recharge, explore, and make the most of life in paradise.
• Be recognized and rewarded. Performance and incentive bonus opportunities celebrate innovation, leadership, dedication, and the exceptional results you bring to our guests and resort.
• Experience the luxury you help create. Enjoy exclusive colleague discounts including 50% off resort dining, 50% savings at our Fairmont Store, and 30% off treatments at our award-winning Spa Without Walls.
• Discover the world with Accor. Unlock limitless travel possibilities through employee rates at more than 5,000 Accor hotels worldwide, along with special Friends & Family travel privileges.
• Nourish yourself throughout the day. Enjoy complimentary meals while working on property.
• Belong to something bigger. Join a collaborative, inclusive culture where authenticity is celebrated, diverse perspectives are valued, and every colleague is empowered to succeed.
• Grow without limits. Whether you're looking to deepen your expertise, expand your leadership skills, or pursue new opportunities, you'll have access to development resources and career pathways across one of the world's leading luxury hospitality companies.

More Than a Workplace

At Fairmont Orchid, you're not simply building a career, you're becoming part of a legacy of exceptional hospitality, meaningful connections, and unforgettable experiences. Here, you'll work alongside passionate professionals, inspire guests from around the world, and contribute to a culture rooted in aloha, excellence, and purpose.

Come be part of something exceptional. Come share the spirit of aloha. Come grow your career where luxury, purpose, and paradise come together.

Job Description

Department: Catering and Conference Services

Position: Assistant Director of Catering and Conference Services

Reports To: Director of Catering and Conference Services

Position Summary

The Assistant Director of Catering & Conference Services supports the strategic and operational leadership of the Catering and Conference Services Department. This position is responsible for maximizing banquet, catering, meeting, conference, weddings and group event revenues while ensuring an exceptional luxury guest experience. The role assists in leading the planning, coordination, execution, and follow-up of all group meetings, social events, weddings, corporate functions, incentive programs, and special events.

The Assistant Director partners closely with Sales, Food & Beverage, Culinary, Banquets, Revenue Management, Rooms Division, and other operational departments to ensure seamless event execution that reflects the luxury standards and brand values of the resort.

Essential Duties and Responsibilities

Leadership & Team Development

• Assist in the leadership, coaching, development, and performance management of the Catering & Conference Services team.
• Foster a culture of luxury service excellence, accountability, collaboration, and innovation.
• Conduct regular departmental meetings, training sessions, and one-on-one coaching.
• Support recruitment, onboarding, succession planning, and talent development initiatives.
• Ensure departmental compliance with company policies and employment standards.

Sales & Revenue Generation

• Support the achievement of annual catering and conference services revenue goals.
• Drive catering sales opportunities for corporate groups, social events, weddings, galas, and incentive business.
• Assist in developing pricing strategies that maximize profitability while maintaining market competitiveness.
• Review and approve proposals, contracts, banquet event orders (BEOs), and event agreements.
• Identify opportunities to upsell food, beverage, audiovisual, décor, ancillary services, and premium experiences.

Event Planning & Execution

• Oversee the planning and coordination of group events from contract turnover through post-event review.
• Ensure flawless execution of events while maintaining luxury service standards.
• Monitor event timelines, room setups, banquet requirements, guest preferences, and special requests.
• Conduct pre-convention, pre-event, and post-event meetings with clients and operational teams.
• Resolve guest concerns and service recovery opportunities professionally and proactively.

Client Relationship Management

• Develop and maintain strong client relationships with meeting planners, corporate clients, wedding planners, and travel partners.
• Participate in site inspections, familiarization tours, and sales presentations.
• Act as a primary contact for key accounts and VIP programs as assigned.
• Ensure high levels of client satisfaction and repeat business.

Financial Management

• Assist in preparing annual budgets, monthly forecasts, and strategic business plans.
• Monitor departmental revenues, expenses, productivity, and profitability.
• Analyze financial reports and recommend corrective actions when necessary.
• Ensure accurate billing, deposits, contract administration, and event reconciliation.

Operational Excellence

• Collaborate with Banquets, Culinary, Stewarding, Engineering, Housekeeping, and Front Office teams.
• Ensure all banquet event orders and event documentation are accurate and distributed timely.
• Monitor event space utilization and inventory management.
• Support implementation of brand standards and luxury service initiatives.
• Maintain awareness of market trends and competitive intelligence.

Qualifications

Education

• Bachelor's degree in Hospitality Management, Business Administration, Event Management, or related field preferred.
• Equivalent luxury hotel experience may be considered in lieu of degree.

Experience

• Minimum 5 years of progressive catering, conference services, or event management experience.
• Minimum 2 years of leadership experience within an upscale or luxury hotel, resort, or destination property.
• Experience managing large-scale meetings, conferences, weddings, and high-profile events.
• Knowledge of luxury hospitality standards and group business operations.

Skills & Competencies

• Strong leadership and coaching abilities.
• Exceptional communication and interpersonal skills.
• Advanced organizational and project management skills.
• Strong negotiation and client relationship management abilities.
• Financial acumen and budget management experience.
• Ability to prioritize multiple concurrent events and deadlines.
• High attention to detail and commitment to service excellence.
• Proficiency with Delphi, Opera, Salesforce, or similar hospitality systems.
• Advanced Microsoft Office skills.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position:

• Regularly required to sit, stand, and walk for extended periods.
• Frequently required to move throughout meeting and event spaces.
• Ability to lift and carry up to 25 pounds occasionally.
• Ability to bend, reach, stoop, kneel, and climb stairs as needed.
• Visual ability to review event layouts, contracts, and operational documents.
• Ability to work flexible schedules including evenings, weekends, and holidays based on business demands.

Americans with Disabilities Act (ADA) Statement

The employer is committed to providing equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position, provided such accommodations do not create an undue hardship on business operations.

Applicants and employees requiring reasonable accommodation to participate in the application process or perform essential job functions should contact the People & Culture Department.

Work Environment

• Luxury hotel and resort environment.
• Fast-paced setting requiring frequent interaction with guests, clients, vendors, and team members.
• Exposure to banquet facilities, kitchens, meeting spaces, outdoor event venues, and administrative offices.
• May require attendance at special events, networking functions, and community activities.

Success Factors

The successful Assistant Director of Catering & Conference Services will:

• Consistently exceed revenue and profitability goals.
• Deliver exceptional guest and client satisfaction scores.
• Develop strong internal partnerships across departments.
• Lead a highly engaged and high-performing team.
• Execute events flawlessly while maintaining luxury brand standards.
• Build long-term relationships that drive repeat and referral business.

Luxury Hospitality Focus: This role serves as a visible ambassador of the resort, creating memorable experiences that reflect the highest standards of service excellence, Hawaiian hospitality, and personalized guest care.

Additional Information

Salary Range: $90,000-$100,000

Schedule: Due to the nature of the hospitality industry, employees are required to work varying schedules, including overnight, weekends and holidays, to accommodate the business and demands of the hotel. 

Your team and working environment:

• Fast-paced, upscale, luxury hotel
• On-site presence is required for this position
• Close proximity to Hawaii Island’s iconic coastal wonders. Hike around the world’s tallest mountain, go deep-sea fishing and learn to surf with the pros.
• Hospitality employees worldwide making this a great place to develop lifelong connections

Visa Requirements: Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

About Fairmont Hotels & Resorts: At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you’ll find exceptional work opportunities – throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific – as well as industry leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotel that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleague with fairness & dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award – winning Green Partnership Program. An exciting future awaits!

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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#AlohaOrchid