1. This position is responsible for the supervision and management of the overall Front Office operations by ensuring that all sections of Front Office's service standards delivery are maintained in accordance to the Hotel's strategic plan and standard.
2. Analyze market trend, review rooming list and motivate Front Office employees to upsell rooms with the view of achieving higher yield and increasing revenue.
3. Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates.
4. Coordinate and monitor major group movements for meetings and conferences and ensure that action plans cover all areas of operations handling.
5. Manage daily room inventory and coordinate with Housekeeping to ensure requested rooms are cleaned according to arrival times.
6. Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business.
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new wa...
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We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing p...
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