Assistant Manager - Front Office

Company Description

Raffles Udaipur opened in 2021, its ornamental gardens, tumbling fountains and stately Indo-Saracenic architecture describing a love story between India and the West. Set on a 21-acre private island rich with birdlife and exotic flora and fauna, this contemporary reimagining of a country mansion is the first Raffles hotel in India.

Just 20 minutes from the airport, Raffles Udaipur spans a private island and serene lakeshore. Begin your journey with a graceful boat ride, guided by migratory birds. Discover 137 rooms and suites, 10 dining experiences, two pools, wellness rituals, and the timeless care of the Raffles Butler.

Job Description

We are seeking an enthusiastic and detail-oriented Assistant Manager for our Front Office team in Udaipur, India. In this pivotal role, you will serve as a key member of our management team, delivering exceptional guest experiences while maintaining operational excellence. You will combine your supervisory expertise with a customer-focused mindset to lead front office operations, inspire your team, and drive revenue growth. This position offers the opportunity to make a meaningful impact on guest satisfaction and operational efficiency while working in a collaborative and supportive environment.

• Assist guests with check-in and check-out procedures, ensuring a warm welcome and seamless registration experience using appropriate service standards
• Manage cashiering duties with accuracy and efficiency, handling financial transactions and maintaining cash control protocols
• Coordinate and manage the front office service delivery system, utilizing resources, tools, data, and established service standards to optimize guest experiences
• Maintain visible management presence on the floor, coaching and supporting team members in handling guest feedback and resolving concerns with empathy and professionalism
• Ensure all guest relations services—both behavioral and technical—align with hotel standards and support the organization's strategic objectives
• Assist guests throughout their stay by addressing requests, handling inquiries, providing directions, and offering personalized recommendations
• Manage guest communications including mail, messages, and phone calls with attention to detail and responsiveness
• Maximize room revenue through strategic upselling to higher rate categories and negotiating competitive rates for walk-in guests
• Oversee shift operations, coordinate team activities, and ensure consistent service delivery across all front office functions
• Monitor and analyze front office performance metrics, identifying opportunities for improvement and implementing solutions
• Train, develop, and mentor front office staff, fostering a culture of excellence, accountability, and continuous improvement
• Handle guest complaints and concerns with transparency and decisiveness, working toward mutually satisfactory resolutions

Qualifications

• Minimum 2 years of hotel front office experience in a supervisory or assistant manager capacity
• Proficiency with computer systems including Windows, Microsoft Office (Word, Excel), and property management software
• Strong technical knowledge of front office operations, including reservation systems, check-in/check-out procedures, and revenue management
• Demonstrated supervisory and leadership skills with the ability to train, motivate, and develop team members
• Excellent verbal and written communication skills with the ability to interact professionally with guests and staff
• Strong interpersonal skills with a genuine commitment to guest service excellence and team collaboration
• Detail-oriented and highly organized with the ability to manage multiple priorities simultaneously
• Flexibility to work extended hours, including evenings, weekends, and holidays as required by hotel operations
• Ability to work effectively under pressure while maintaining composure and making sound decisions independently
• Proficiency in cash handling and financial accuracy with strong attention to detail
• Problem-solving abilities and resourcefulness in addressing guest concerns and operational challenges
• Excellent multitasking capabilities with strong time management skills
• Positive attitude, energetic demeanor, and genuine enthusiasm for delivering exceptional service
• Ability to work collaboratively in a team environment while being open to diverse perspectives and backgrounds
• Strong revenue management mindset with experience in upselling and maximizing occupancy rates

Additional Information

• An opportunity to be with world’s preferred hospitality company
• Captivating and rewarding experience working alongside passionate professionals
• Range of exclusive Heartist Benefits
• Develop your talent through learning programs by Academy Accor.