Assistant Manager - Guest Relation
Job Description
Company Description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accorβs limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Job Description
- Greet guests with warmth and professionalism, ensuring a positive first impression
- Respond promptly to guest queries and concerns, resolving issues in a timely and efficient manner with empathy and active listening
- Provide supportive guidance to reception team members to foster a collaborative work environment
- Maintain accurate front-office logs, shift reports, and comprehensive records of guest information, bookings, and special requests
- Coordinate with housekeeping, maintenance, and other departments to address operational needs and resolve day-to-day issuesRemain flexible and willing to work extended hours or shifts as needed to support hotel operationsAdapt to changing priorities and handle multiple tasks simultaneously with composure
Qualifications
- Bachelor's degree in Hospitality Management, Tourism, Business Administration, or related field
- Previous experience in guest relations, front-office operations, or customer-facing hospitality roles
- Experience with hotel management systems or reservation software
Sobre Accor
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new wa...
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Job Information
- Type Full Time
- Work Arrangement On-site
- Experience Executive years
- Location Vijayawada, AP, India
- Posted 25 days ago
About the Company
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing p...
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