Assistant Manager Housekeeping

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

• Assist the Housekeeping Manager in planning, organising and supervising the housekeeping department, including guest rooms, public areas, laundry and linen services.
• Inspect guest rooms and public areas regularly to ensure furnishings, facilities and equipment are clean, well-maintained and in good repair.
• Monitor room cleaning productivity and ensure all housekeeping duties are carried out to the highest standard, providing guests with maximum efficiency of service and comfort.
• Plan and organise departmental training for ambassadors, with particular attention to service standards, courtesy, efficiency and job knowledge.
• Prepare weekly staffing schedules, monitor attendance and conduct labour planning to maintain cost effectiveness and meet hotel activity levels.
• Maintain accurate inventory of stocks, guest supplies and linens, ordering to par levels as necessary and preventing loss or pilferage.
• Handle guest complaints professionally and establish amicable relations with guests, addressing their needs and concerns promptly.
• Prepare monthly reports and submit to the Housekeeping Manager.
• Ensure all department equipment and work areas are maintained to a high standard and that security of guest rooms and keys is upheld.

Qualifications

• Previous Housekeeping management experience, in a similar role is essential.
• Strong operational background with experience in the implementation and management of brand standards
• Sound knowledge of Opera and Microsoft applications.
• Proven experience with cost control including payroll, expenses and forecasting
• Well groomed & articulate in communication.
• Excellent time management, organisational skills and ability to work autonomously