Associate Sommelier

Company Description

Raffles Hotel Singapore is one of the few remaining great 19th century hotels in the world, perfectly preserved both inside and out, giving it an intoxicating blend of luxury, history and classic colonial design. Its distinctive architecture, legendary heritage and iconic service continue to enthrall visitors where suites, social spaces, award-winning restaurants and bars are presented for discerning travellers. No visit to Singapore is complete without a stay here, where the grand historic hotel exudes old-world grandeur infused with the unique charm of the city state.

Job Description

The position is responsible for delivering friendly and efficient wine service that meets guest dining experience expectations. 

Primary Responsibilities

Delivers Friendly and Efficient Wine Service

• Serves wine in efficient manner (in the right condition; glassware, temperature etc). 
• Assists Sommelier in offering wine options, offers wine advice and takes orders. 
• Offers aperitif, upsell wine by the glass and bottle, offers after meal service. 
• Is well presented and adheres to hotel’s grooming standard. 
• Greets and farewells guests in a friendly, courteous manner. 

Focuses on the Guest Dining Experience

• Uses guest names when it’s appropriate. 
• Adjusts service to meet guests’ special requests and provides personalised service.  
• Uses a Heartist® approach – makes the guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong. 
• Looks for ways to upsell and adds value (e.g. suggesting another glass of wine, when first glass emptied). 

Works as Part of the Food & Beverage Service Team

• Accuracy in wine order taking. 
• Timeliness in pick-up and delivery of wine and beverages. 
• Efficiency of work in setting up the mise-en-place; picking up wine stock from store according to par stock, wine cellars arrangement, wine requisition according to needs and completing daily wine reports 
• Cleanliness and work safety in wine and service areas. 

Involvement in Wider Job Function Relationships

• Participates in training activities to improve wine knowledge and skills. 
• Follows guidelines provided in colleague handbook. 
• Understands emergency procedures, health & safety requirements. 
• Maintains collaborative working relationships with colleagues and supervisors/managers.

Other Responsibilities  

• Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect. 
• Contributes to the hotel’s Corporate Social Responsibility and sustainability efforts. 
• Performs any other duties and responsibilities that may be assigned. 

Qualifications

Candidate's Profile

• Certificate or diploma in Hospitality or related field. 
• Experience in wine is an advantage (e.g. Wine making, wine sales, Master court sommelier, WSET level 2 etc.). 
• 6 – 12 months in a wine service position, or similar operations.  
• Has Service or Retail experience. 
• Possesses Wine, beverage and food knowledge through professional or personal interests (personal interest/ professional). 
• Interpersonal skills – communicates effectively with others. 
• Proficient in written and conversational English. 
• Strong interest and passion for wine  
• Presentable and well groomed 
• Enthusiastic and energetic. 
• Works as part of a team. 

Additional Information

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.
• Duty Meals are provided.
• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
• Medical and Wellness Benefit.
• Comprehensive Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.
• Holistic Learning and Development Opportunities.