Bell Person (Vietnamese Local)

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

Rixos Phu Quoc is looking for a Bell Person to join our Front Office team and deliver a warm and memorable welcome to our guests.

As one of the first and last team members our guests interact with, you play an important role in creating an outstanding arrival and departure experience. If you enjoy meeting people, providing excellent service, and working in a dynamic luxury resort environment, this could be the perfect opportunity for you.

The Bell Person will be part of the Front Office team and deliver a warm and memorable welcome to our guests.

As one of the first and last team members our guests interact with, you play an important role in creating an outstanding arrival and departure experience. If you enjoy meeting people, providing excellent service, and working in a dynamic luxury resort environment, this could be the perfect opportunity for you.

Guest Arrival & Departure

• Welcome guests warmly upon arrival and assist with luggage handling.
• Escort guests to their rooms and explain hotel and room facilities.
• Ensure luggage is delivered safely and efficiently to guest rooms.
• Assist guests with luggage during departure and coordinate transportation if required.

Guest Service

• Provide friendly and professional service to guests at all times.
• Respond promptly to guest requests and coordinate with relevant departments when necessary.
• Assist guests with information about hotel facilities, services, and local attractions.
• Ensure guests are guided in the right direction when arriving or leaving the hotel.

Concierge & Lobby Support

• Support the Concierge team with guest transportation arrangements including taxis, limousines, and shuttle services.
• Deliver messages, packages, newspapers, and parcels to guest rooms.
• Assist with lobby paging services and guest inquiries.
• Maintain cleanliness and organization in the concierge and lobby areas.

Qualifications

• Minimum 1 year experience in a similar role, preferably in a hotel environment
• Hospitality qualification or relevant education preferred
• Strong communication and interpersonal skills
• Friendly, approachable personality with a passion for guest service
• Ability to work well within a team in a fast-paced environment

Additional Information

• The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.