Butler Hotline Ambassador

Company Description

Raffles Udaipur opened in 2021, its ornamental gardens, tumbling fountains and stately Indo-Saracenic architecture describing a love story between India and the West. Set on a 21-acre private island rich with birdlife and exotic flora and fauna, this contemporary reimagining of a country mansion is the first Raffles hotel in India.

Just 20 minutes from the airport, Raffles Udaipur spans a private island and serene lakeshore. Begin your journey with a graceful boat ride, guided by migratory birds. Discover 101 Rooms and Suits on Island and 36 rooms and suits on Lakeshore, 10 dining experiences, two pools, wellness rituals, and the timeless care of the Raffles Butler.

Job Description

We are seeking a dedicated Butler Hotline Ambassador to join our customer service team in Udaipur, India. In this role, you will be the voice of our organization, providing exceptional support and assistance to our valued clients through our hotline service. As a Butler Hotline Ambassador, you will deliver personalized, professional service while addressing customer inquiries, concerns, and requests with warmth and efficiency. This is an excellent opportunity for a customer-focused professional to make a meaningful impact in the hospitality and concierge services industry.

• Answer incoming calls with a friendly, professional demeanor and provide prompt assistance to customers
• Listen actively to customer inquiries and concerns, demonstrating empathy and understanding throughout each interaction
• Resolve customer issues efficiently or escalate to appropriate departments when necessary
• Maintain detailed and accurate records of customer interactions using company systems and databases
• Provide information about services, policies, and procedures in a clear and helpful manner
• Handle multiple calls simultaneously while maintaining quality service standards
• Follow up with customers to ensure their concerns have been adequately addressed
• Contribute to a positive customer experience by going above and beyond standard service expectations
• Adhere to company protocols, scripts, and quality standards during all customer interactions
• Provide feedback to management regarding common customer concerns and service improvement opportunities

Qualifications

• Proven customer service experience in a hospitality, concierge, or similar customer-facing environment
• Excellent verbal communication skills with clear pronunciation and professional phone etiquette
• Strong active listening and empathetic interpersonal skills
• Ability to multitask and manage multiple customer interactions simultaneously
• Problem-solving mindset with the ability to think creatively and find solutions
• Proficiency with computer systems, CRM software, and customer management tools
• Fluency in English; proficiency in Hindi and local Udaipur languages is highly preferred
• Patience, composure, and emotional intelligence when handling difficult or frustrated customers
• Organizational skills and attention to detail in documentation and record-keeping
• Availability to work flexible hours, including evenings and weekends as required
• Knowledge of hospitality services, luxury concierge offerings, or butler services is a plus

Additional Information

• An opportunity to be with world’s preferred hospitality company
• Captivating and rewarding experience working alongside passionate professionals
• Range of exclusive Heartist Benefits
• Develop your talent through learning programs by Academy Accor.