We are a fast-growing IT company driven by professionalism, ambition, and results. Our collaborative team values knowledge sharing, continuous improvement, and achieving goals together. We are passionate about delivering excellence and constantly improving customer experience.
π Location: Beirut
π Full-time | Office-based | Schedule: 2/2 days
We are currently looking for a detail-oriented Call Quality Evaluator to join our Customer Solutions team. In this role, you will be responsible for monitoring and evaluating customer calls, ensuring quality standards, and contributing to continuous service improvement.
Key Responsibilities:
Evaluate and score customer calls based on quality standards
Analyze call recordings and identify areas for improvement
Prepare quality reports and provide constructive feedback
Requirements:
Bachelorβs degree in Business, Communications, or a related field
Strong analytical and listening skills
High attention to detail and objective judgment
Languages:
Arabic β native or near-native
English β Upper-Intermediate
French β a plus (not required)
Salary & Benefits:
π° Salary: 700β750$ + performance-based bonus
π½οΈ Corporate meals provided
π΄ 28 days paid annual leave
Apply now through the company's official website