Chief Concierge

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

• Respond to guest requests for special arrangements or services.  
• Co-operation with hotel’s Departments for any internal requests. 
• Show fullest cooperation and respect within the team and other departments  
• Is aware of the daily activities and has product knowledge of all the hotel facilities 
• Create and coordinate work schedules and assign posting positions, maximizing coverage and optimizing efficiency at all times. 
• Record guest requests for luggage and valet service and train employees on venue features and services. 
• Ensuring the driveway, lobby, entrance and baggage storage areas are clean and presentable. 
• Conducting performance reviews and ensuring that all equipment and supplies are working properly
• Set an example for employees by being present and working during peak business periods and events.  
• Ability to organize, manage and supervise the delivery and retrieval of luggage and the fast and efficient parking of cars during large events, such as parties and weddings. 
• Coordinate luggage deliveries and distribute pertinent guest arrival and departure details to team members. 
• Supervising Bellmen, transferring and storing guest luggage and responding to guest requests
• Inspect guest rooming standards and acquaint guests with rooms and their features. 
• Guiding and directing valet parking operations to ensure services are in alignment with guest expectations and established standards. 
• Supervise the activities directly related to providing valet parking-related services while ensuring the safety and security of all vehicles. 

Qualifications

• Maintain confidentiality of proprietary materials and information.  
• Follow company and department policies and procedures.  
• Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.  
• Co-ordination with any internal departments as & when the need arises.   
• Ensures all staff is thoroughly familiar with the Hotel’s emergency procedures and in a state of preparedness for any emergency which may occur. 
• Preferably has experience in the same role in a 4-5 star hotel