Client Care Advisor (TEMP)

Company Description

The present and future of Audemars Piguet are built on the invaluable contributions of all our talents. Inspired by the wealth of our past, we are excited about the endless possibilities that our future holds. Together, we are resolutely forward-thinking and strive for excellence in all areas of our business.

If this journey inspires you, come chart your own path within our family and let’s continue creating the extraordinary. Together, let's write the next chapter of your career!

Job Description

We are seeking a temporary team member to assist in our Client Care department. This role will primarily focus on answering incoming phone calls and responding to inquiries submitted via online contact forms.

This is a temporary position ideal for someone who enjoys engaging with clients and contributing to a positive customer experience.

Key Responsibilities:

• Professionally handle incoming calls, ensuring clear and courteous communication.
• Monitor and respond to online contact form submissions promptly and accurately.
• Provide basic information to clients and redirect inquiries to the appropriate department as needed.

Qualifications

• 1-3 years of related experience in customer service/after-sales, in a luxury, manufacturing, or technical product environment highly preferred.
• Proficiency in Microsoft Operating Systems.
• Excellent communication skills, both written and verbal
• Multilingual capabilities to support a diverse client base is a plus.
• Active listening and problem resolution skills.
• Empathy, respect, and courtesy in all client interactions.
• Commitment to professionalism and customer satisfaction.

Additional Information

Audemars Piguet is an equal opportunity and affirmative action employer. Audemars Piguet hires without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

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