Client Consultant

Company Description

The present and future of Audemars Piguet are built on the invaluable contributions of all our talents. Inspired by the wealth of our past, we are excited about the endless possibilities that our future holds. Together, we are resolutely forward-thinking and strive for excellence in all areas of our business.

If this journey inspires you, come chart your own path within our family and let’s continue creating the extraordinary. Together, let's write the next chapter of your career!

Job Description

Scope of Work

To take part in the success of the boutique and to be accountable for providing best ckient experience, for pre and post selling of Audemars Piguet’s products, for promoting our brand and products and for making productive contribution by executing assigned work, within given time frames and in ways that meet objectives.

Client Experience and Service – Business Development           

• Ensure the best client experience in the boutique for new sales, customer service (repairs), and all visitors
• Provide reliable, accurate, and first class customer service during pre and post sales, pre a, during and post repair.
• Be an AP Ambassador.
• Welcome and successfully build the appropriate rapport with prospects and clients in contact with the boutique. Develop and maintain customer acumen (life style, situation, culture etc.). Be able to recognize a client. Install a seamless communication with customers and maintain it through regular correspondence.
• Demonstrate personal involvement in recruiting new clients and identifying prospects.
• Provide information to customers by phone or electronic mails in agreement with the Boutique Manager’s /Supervisor’s guidance and follow public relations policy recommended by Marketing.
• Understand, know and be able to explain the product and prices.
• Provide customer service to all clientele in the absence of the after sales associate or as needed.
• Understand and be able to explain the “estimate”, repair time and prices
• Participate actively in Customer Relationship Management data collection
• Be the voice of the customer and share information with boutique management and company personnel.

Self-Leadership

• Be positive and display a dynamic attitude while in the boutique. A team player, maintain positive relationships with peers, boutique management, and other levels at AP.
• Achieve results through accountability and professional proficiency.
• Exhibit uncompromising integrity and commitment to AP’s values and behaviours.
• Be professional at all times by displaying and projecting the best image of courtesy, respectability and professionalism according to Company’s regulations.
• Ensure continuous self-development to possess complete knowledge of the customers, watchmaking history and events, company products, company policies and procedures (security and safety) and market awareness.
• Understand the Fashion and Luxury markets including competition.
• Demonstrate superior interpersonal skills and effective communication.
• Make good use of company tools, processes and procedures.

Sales and Boutique Operations

• Perform sales activities to walk-in and phone/email clientele to meet Company’s and own objectives.
• Transform a client contact into a sale
• Ensure sale of exceptional time pieces and generate additional sales with accessories
• Limit discount as per management guidelines
• Apply the guidelines to ensure a consistent global and unified concept in the boutique
• Participate in creating and sustaining the environment which provides superior and best value to the customer. Be responsible for a perfect up keeping of the boutique at all times.
• Be accountable for inventory pertaining to replenishment, display and storage of goods inside the vault (aesthetics, protection of the goods, and cleanliness)
• Successfully handle requests from clientele pertaining to pricing, availability, and general product information.
• Be responsible for the opening and/or closing of the boutique including the ability to work public holidays and week-ends.
• Assist supervisor on the daily check of the stock. Receive stock, check and unpack goods.
• Work in conjunction with management to maintain accurate and timely inventory update requests and inquiries as indicated.
• Use PCS for performing invoicing, report extraction, and location transfers.
• Use CRM tool to collect customer data
• Follow policies at all times such as security (only 3 watches out to be showed to clients at 1 time)
• Provide operational support for marketing events taking place in the boutique (products presentation & launches, customer care) under Marketing department’s supervision.
• Perform other tasks and projects, as assigned.

Qualifications

• Minimum 2-5 years of experience in luxury retail sales, preferably in high-end watches, jewelry, fashion, or lifestyle brands.
• Proven track record in achieving and exceeding sales targets.
• Strong clienteling and relationship-building skills with the ability to develop long-term relationships with VIP clients.
• Demonstrated ability to generate repeat business and referrals through exceptional customer service.
• Passionate about luxury watches and knowledgeable about watchmaking, craftsmanship, heritage, and market trends.
• Ability to confidently present brand stories, product features, and investment value to clients.
• Dedicated to delivering a personalized and memorable luxury shopping experience.
• Strong interpersonal and communication skills with a customer-centric mindset.
• Strong understanding of sales KPIs, CRM management, and boutique operations.
• Ability to identify business opportunities and contribute to boutique growth
• Excellent communication and presentation skills.
• Proficiency in English and Mandarin; additional languages are an advantage
• Professional, polished, and service-oriented demeanor.
• Self-motivated, proactive, and results-driven.
• Flexible to work weekends, holidays, and boutique retail hours.