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Client Experience Lead

On-site Full Time Not Applicable years
Nottingham, England, United Kingdom
Posted: May 5, 2026
Via: smartrecruiters

Job Description

Company Description

Home Instead is a leading provider of high-quality home care, supporting people to live independently in their own homes. We pride ourselves on delivering person-centred care and building strong, trusted relationships with our clients and their families.

Job Description

As a Client Experience Lead, you will be the main point of contact for allocated clients, ensuring they receive a high-quality, personalised service. You will conduct service reviews, manage and update care plans, support care professionals, and proactively address any concerns to maintain excellent client satisfaction.

Qualifications

  • Experience within the care sector
  • Supervisory or coordination experience preferred
  • Experience with care planning and medication (MAR charts)
  • Good IT skills and confidence using care systems

Additional Information

  • Full UK driving licence and access to a vehicle required
  • Participation in an on-call rota (evenings/weekends) required
  • Enhanced DBS check required
  • Opportunities for training and development

 

Interested in this job?

Apply now through the company's official website

Job Information

  • Type Full Time
  • Work Arrangement On-site
  • Experience Not Applicable years
  • Location Nottingham, England, United Kingdom
  • Posted 3 months ago

About the Company

H
HomeInsteadCare
View Company Profile

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