Client Services Manager

Company Description

Home Instead is a leading provider of specialist home care for older adults. Built on personal experience and a strong commitment to dignity and independence, we deliver high-quality, relationship-led care and companionship services that truly make a difference in people’s lives.

Job Description

We are looking for a Client Services Manager to take ownership of the full client journey, from initial enquiry and onboarding through to ongoing care quality and satisfaction.

This is a fixed-term role for 10–12 months, with the potential to become permanent depending on business needs.

You’ll be based in our Chorlton office and play a key role in ensuring clients receive consistently high-quality, person-centred care while supporting and developing our care team.

The hours are Monday - Friday 8:30am - 4:30pm with occasional out of hours working required (pay provided for this). You will additionally be part of the on-call rota, for which you will be paid in addition to your base salary of £28,000.

Benefits:

• On-call is paid in addition
• 45p per mile for travel
• Up to £3,000 per year in our monthly bonus scheme
• Birthday off work paid after passing probation
• Qualification & career progression opportunities
• Access to Blue Light Card and Home Instead discounts
• We pay for your enhanced DBS check
• Employee Assistance Programme
• Holiday purchase scheme

Your responsibilities:

• Oversee the end-to-end client experience, ensuring consistently high standards of person-centred care
• Line manage and support the Care Quality Team
• Carry out staff supervisions, appraisals, competency assessments, and return-to-work meetings
• Conduct new client consultations, assessments, and onboarding documentation
• Develop, review, and audit care plans, activity logs, and medication records
• Maintain accurate records using Home Instead systems (including People Planner)
• Lead client and care professional introductions
• Build strong relationships with clients, families, and external professionals
• Conduct regular client reviews and implement any required actions
• Deputise for the Registered Care Manager when required

Who We're Looking For:

• Previous experience in the care sector in a similar role.
• Experience in care planning and quality assurance.
• Strong leadership and people management skills
• Excellent communication and interpersonal abilities
• A genuine passion for delivering outstanding, person-centred care
• Good understanding of care regulations and standards
• Confident IT skills (Microsoft Office/Google Workspace and care management systems)
• A willingness to learn new systems and tools
• Comfortable driving around the South Manchester & North Trafford area for various visits.
• Being a driver with access to a car is essential. Please note Business Class One insurance will be required.

Additional Information