Communications Manager, Singapore

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

The Communications team promotes and protects Grab's reputation in Singapore. We tell the stories behind Grab's products, people and impact, helping audiences understand how Grab creates value for consumers, partners and communities.

Working across corporate, consumer, policy and digital communications, we engage media, policymakers, creators, ecosystem partners and the wider public to build trust, strengthen our brand and support business growth.

Get to Know the Role

As Communications Manager, you will report to the Singapore Communications Lead to shape priorities and deliver high-quality communications across the team. You will support corporate, policy, business, and partner-facing communications.

You will balance sustained reputation and perception building, with daily issues and crisis communications.

This is a fully onsite role at our Singapore's One North office.

The Critical Tasks You Will Perform

• Develop and deliver integrated communications campaigns that build sustained understand, trust and positive perception of Grab
• Lead issues and crisis communications for daily issues, including risk anticipation, stakeholder alignment, messaging development, media response, etc.
• Advise internal business leaders on communications strategies, narrative development, media engagement and reputation considerations
• Lead communications for corporate campaigns, regulatory advocacy, change management, and other programs
• Anticipate, plan and manage multi-audience and multi-channel communications for daily issues, ensuring timely and aligned responses
• Build trusted relationships with media, commentators, community stakeholders and agency partners, while identifying opportunities to strengthen Grab's visibility and credibility
• Analyse communications performance and use data-driven insights to improve planning, execution, and impact
• Mentor junior team members, and use GenAI tools responsibility to improve productivity, refine workflows and create new communications ideas

Qualifications

What Essential Skills You Will Need

• You have at least 10 years' experience in corporate communications, strategic communications, public relations, gained in-house, agency-side or across both
• You have experience leading issues and crisis communications in Singapore, including advising stakeholders, shaping positioning and messaging, and protecting corporate reputation, in fast-moving or complex environments
• You can build sustained reputation and perception over time through strategic communications
• You have experience in integrated communications and how to bring together different content, channels and audiences to amplify key messages and build engagement
• You understand Singapore's media, public policy, digital and community landscape
• You have strong writing skills and experience developing content across channels and formats, adapting style and tone for different executives, occasions and audiences
• You have experience influencing senior stakeholders, leading cross-functional work and mentoring junior team members
• You have experience engaging with AI tools and emerging technologies to enhance productivity, improve workflows and contribute new ideas

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.