Concierge Assistant

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

As a Concierge Assistant, you will be one of the first points of contact for our guests, creating a warm, genuine and memorable experience from the moment they arrive.  You will be responsible for providing attentive and personalised service, assisting guests with their needs and ensuring they have a pleasant stay at the hotel.

Key Responsibilities

• Welcome and assist guest in a warm, friendly and professional manner upon arrival and throughout their stay.
• Assist guests with luggage, transportation arrangements, directions and other requests.
• Be knowledgeable about the hotel's facilities, services, daily activities, events and operating hours. 
• Maintain good knowledge of local attractions, activities, restaurants, transportation options and recreational facilities to provide recommendations to guests.
• Stay updated on daily hotel operations, occupancy, functions, groups, VIPs/MIPs and special arrangements.
• Review the daily logbook and ensure all outstanding matters, guest requests and special assignments are properly followed up.
• Assist with guest enquiries and provide accurate information about hotel facilities, services and local attractions. 
• Identify opportunities to exceed guest expectations and create memorable experiences through thoughtful and personalised service.
• Perform any other duties and responsibilities assigned by the management. 

Qualifications

What We Look For

• Friendly, warm and service-oriented personality.
• Good communication and interpersonal skills.
• Able to communicate effectively in Bahasa Malaysia.  English proficiency is an added advantage.
• Team player with a positive attitude and willingness to assist guests and colleagues.
• Previous experience in Concierge, Bellman, Front Office or hospitality is an advantage but fresh candidates are welcome to apply!