Coordinator Rider On Ground Ops

Company Description

Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region.

We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops,  and provide our riders with reliable earning opportunities daily.

At talabat, we foster an innovative environment where our talabaty employees can strive to create a positive impact across the region through the use of our platform.

Job Description

Role Summary

Managing and improving the rider performance of allocated zone/s within a city. Taking ownership of rider service levels by measuring compliance, finding performance gaps and execute a plan to fill performance related gaps

What's On Your Plate?
 

• Monitor and improve Rider Performance and Compliance
• Lead Rider Recruitment for the allocated zones
• Lead a Team of Rider Coordinators and/or Rider Captains
• Manage rider roster with proper allocation of shifts/breaks/off-days etc
• Supervises rider onboarding and training schedule with Rider Trainer and Rider Supervisor
• Inventory management and usage compliance of Rider equipments
• Groom rider quality (behaviour, appearance, professionalism, presentational etc)
• Setting up a performance improvement plan to improve performance of low performing riders
• Reduce rider complaints originating from customers
• Monitor riders performance on individual level and responsible for coaching/warning riders
• Audits fleet appearance & rider behaviour via on ground visits

Qualifications

• Bachelor's Degree
• 2-3 years of experience in food/grocery tech industry is highly preferred
• Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms etc
• Strong communication skills, both written and verbal. English and Arabic is a must.
• Influencer and a negotiation with good public speaking and presentation skills
• People management skills: Experience of managing bigger group of people