Customs Brokerage Manager

Company Description

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission is to recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

PURPOSE

To further develop the Customs brokerage product in the marketplace through focus on Operations, Finances, Sales, People, Systems, and Culture in adherence to the company’s policy and procedures. 

KEY RESPONSIBILITIES:

• Ensure all classification instructions for all shipments for all customers. 
• Monitor duty deferment usage and levels. 
• Monitor license/visa applications. 
• Ensure all new business is transitioned correctly. 
• Make 2 F2F calls per week – Retention/Sales 
• Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings.  
• Promote productivity tools (e.g., using edoc, process management, customsware usage/Expo customs. 
• Audit of files in accordance to AEO  
• Follow up refunds with customs authorities.  
• Management of customs system 
• Send client report requests through the available database (expo request, expo reporting) 
• Provide content for customer reviews – duty/vat, 
• Be open to implementing new system changes and enhancements into your department.   
• Review and conduct staff appraisals and one to one meeting timely in line with the 3+1 Initiative  
• Assist supervisor and key staff with goal setting and monitoring development. 

Qualifications

Knowledge
• Expeditors company policies and procedures knowledge
• A good understanding of Expeditors’ products, services and systems
• Strong market and competition knowledge
• Good knowledge of customs brokerage process and system essential
• Good knowledge of customs legislation, especially with regards to classification, valuation and origin
• Understanding of ocean, transcon and air documentation process
• Knowledge of air, road and ocean transport
• Good knowledge of incoterms
• Hazardous Materials certification (preferred)
• Well rounded knowledge of the customs tariff and customs system
• Working knowledge and experience of the customs regulations

Skills
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
• Good Microsoft Office skills (Excel, Word etc.)
• Pro-active, strong organizational skills
• Familiarity with digitization tools
• Fluent in English
• Proven negotiation skills
• The ability to troubleshoot and solve problems quickly and effectively
• The ability to maintain a privileged relationships with the customs authorities

Behaviours
• Emotional resilience
• Set the weather for the team
• Self-reflecting and open to feedback
• Initiative and ability to work in autonomy
• Role model of integrity and pride for all employees
• Proven leadership attitude and background

Education and Experience
• 3-5 years of Customs Brokerage experience (preferred)
• Licensed Customs Broker (preferred)

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus