Digital Services Officer

Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

E-Channels applications support e.g. Finacle  Internet Banking, Mobile Banking, Telephone Banking, Finacle USSD, Electronic fund Transfer.

• Proactively designing applications to enhance delivery of services.

• Providing reports that produce 100 % accuracy for business decision making.

• Monitor SMS and Email Alerts for optimum performanc.

• Managing Mobile and Internet Banking Platforms for optimum performance.

• Provide 2nd level support for bank branches on Mobile and Internet banking application.

• Proactive designing of solutions to enhance the delivery of services on the two channels.

• Generation of useful reports from the platform for reporting and troubleshooting

Qualifications

• BSc in IT, Computer Sciences or related field.
• Professional Certifications such as Oracle, MCSA, knowledge of Microsoft Visual Studio, Java etc can be an added advantage.

Experience:

• 1-2 years of experience in Information Technology (IT Operations).

• Experience providing application support, monitoring system performance, troubleshooting issues, and ensuring high platform availability

Additional Information

Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Challenging Ideas
• Developing Expertise
• Documenting Facts
• Embracing Change
• Interpreting Data
• Managing Tasks

Technical Competencies:

• Big Data Frameworks and Tools
• Data Engineering
• Data Integrity
• IT Knowledge
• Stakeholder Management (IT)