Duty Manager

Company Description

Join us at Accor, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,​
Join us and become a Heartist®.

Job Description

• Education: Bachelor’s Degree
• Experience: At least 5 years of experience in the industry following theoretical education.
• Foreign Language: Sufficient level of English and Arabic to communicate effectively with guests and employees.
• Courses and Training: Advanced theoretical and practical knowledge.
• Computer Literacy: MS Office applications, Front Office operating programmes (Fidelio, Opera etc.).
• Skills: Expected to have comprehensive technical knowledge and work experience related to the methods, advanced techniques, special equipment and work processes in the related field. Knows, applies and ensures application of all services and product ranges in the related field. Has command of guest profiles.

Qualifications

2.1   Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behaviour. Greet the VIP guests of the hotel. As directed by the Front office Manager, Performs special services for VIP Guest’s.

2.2   Checks on registration cards of arriving guests and ensures all information should be filled on each cards either by Guest Relation Officers or the guests. Assist in VIP’s arrival departure in absence of guest relation officers.

1.    Assists in sending guest messages or faxes.
2. Gives the instructions to the Night Reception, during the high occupancy periods,  regarding: walk-in guests and release room blocked because of no- shows.
3.     Assists in handling room lock problems.
4.     Prepares and checks for VIP’s arrival and escorts guests to rooms.
5. Coordinates with all departments concerned in order to maintain Front Office functions properly.
6.     Operates the front office computer system in order to assist front office attendants.
7.     Checks group department fit and ensure switchboard makes appropriate wake up calls.
8. Handles guest complaints and other related problems and reports on the Assistant   Manager’s log book.
9. Assists reception, business centre, cashier, concierge and bell captain during they are busy.
10. To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).
11. To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.
12. To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment.
13. Carry out all responsibilities related to the quality management and food safety management systems implemented at the facility.
14. Carry out all other duties assigned by managers and hotel management not specified in the job description.
15. Carry out all responsibilities related to Protection from pandemic disease & action response implemented at the facilities

Additional Information

2.23 Implement his responsibilities in order to eliminate and collect waste in a proper way,
reduce environmental pollution and harmful effects to the environment and lead to
staffs.
2.24 Provide carrying chemicals safely, carrying, storing and using in accordance with
laws, controlling reducing chemical dirtiness.
2.25 Carry out all responsibilities related to the quality management and food safety
management systems implemented at the facility.
2.26 Carry out all other duties assigned by managers and hotel management not specified
in the job description.