Duty Manager
Job Description
Company Description
Raffles is a collection of luxury hotels and resorts worldwide, each distinguished by its luxury, elegance and residential charm. Raffles Hotels & Resorts are one-of-a-kind properties, each one a landmark in its respective city, positioned at the top of its local market and rated among the very best in the world.
Job Description
Who we are looking for?
We are looking for people who enjoy fun and laughter at work and are excited about a new brand and the company's amazing future growth and development opportunities. Someone who loves working as part of a team, who embodies integrity and compassion, can adapt to change in a fast-paced environment, enjoys
What Will You Do?
- Coaches, counsels and disciplines team members providing constructive feedback to enhance performance.
- Maintain complete knowledge at all times of:
- All hotel features/facilities/services, hours of operation.
- All room types, numbers, layout, decor, appointments and location.
- All room rates, special packages and promotions.
- Daily house counts and expected arrivals/departures/VIPβs.
- Room availability status for any given day.
- Scheduled in-house group activities, locations and times.
- All hotel and departmental policies and procedures/ LQA and Forbes Standards.
- When on Overnight Shift, proceeds Night Audit, prepares and save/send all necessary reports as requested, checks and searches arrivalsβ profiles and input in Opera, and prepares Mondrian Hotel News for all departments.
- Monitor check-in/check-out process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process guests efficiently.
- Maintain positive guest relations at all times.
- Anticipate guestsβ needs, respond promptly and acknowledge all guests, however busy and at whatever time of day.
Qualifications
Knowledge and Skills
- Experience: Minimum 1-2 years experience as a Duty Manager, preferably in a luxury hotel
- Proficiency in using PMS Opera and other relevant software applications.
- Language Skills: Excellent communication skills in both English and Chinese as a priority. Additional language skills are an advantage.
Sobre Accor
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new wa...
Interested in this job?
Apply now through the company's official website
Job Information
- Type Full Time
- Work Arrangement On-site
- Experience Mid Senior Level years
- Location Jaipur, RJ, India
- Posted 2 months ago
About the Company
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing p...
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