F&B Hostess

Company Description

Overlooking the scenic South China Sea, an hour away by ferry from Singapore, Mövenpick  Resort & Spa Bintan Lagoon will introduce Swiss-inspired hospitality to Bintan in celebration of Mövenpick's rich culinary legacy. The resort is set to be the new beach getaway destination for all generations with standout facilities, including 408 rooms & suites, two golf course, three lagoon swimming pools, unique restaurant concepts, a two-storey beach club, spacious event spaces. Wellness will also be an integral part of the resort experience, with a vast wellness and recreation village that will feature a gym, a spa, and Kid Club.

Job Description

• Greet guests with genuine warmth and professionalism, creating a welcoming atmosphere that reflects our organization's commitment to hospitality excellence
• Manage reservation systems and optimize table assignments to maximize seating efficiency while ensuring guest satisfaction
• Handle phone inquiries, manage waitlists, and coordinate guest flow throughout service periods with attention to detail
• Assist guests with inquiries and concerns using empathy and problem-solving skills, resolving issues promptly and professionally
• Coordinate with management, servers, and kitchen staff to ensure seamless communication and operational efficiency
• Maintain accurate records of reservations, special requests, and guest preferences to enhance personalized service
• Monitor and uphold cleanliness and organization standards at the host stand and entrance areas
• Assist with special events, private dining arrangements, and group reservations as needed
• Support team members in a collaborative manner, contributing to a positive and inclusive work environment

Qualifications

• Exceptional communication and interpersonal skills with a customer-focused mindset
• Strong organizational and multitasking abilities in a fast-paced environment
• Excellent problem-solving and conflict resolution skills
• Professional demeanor with a friendly and empathetic approach to guest interactions
• High school diploma or equivalent
• Fluency in English language 
• Knowledge of hospitality industry standards and best practices
• Ability to work flexible hours, including evenings, weekends, and holidays as required
• Strong attention to detail and ability to customize guest experiences based on individual preferences
• Demonstrated ability to remain resilient and organized under pressure