F&B Supervisor (Floor)

Company Description

Novotel Jakarta Cikini is strategically located in Cikini, the heart of Jakarta. Close to Taman Ismail Marzuki, Metropole, and Dr. Cipto Mangun Kusumo Hospital. The 245-room hotel features Food Exchange Restaurant with ideal offerings for business and meeting purposes. It provides free bicycles, private parking, an outdoor swimming pool, and a fitness center. Other facilities at the property include a restaurant, room service, a 24-hour front desk, and free WiFi.

Located in the heart of Central Jakarta, Novotel Jakarta Cikini offers the most convenient stay in the city center. Enjoy your stay in the 245-room hotel and indulge your taste buds at our Food Exchange, a casual International Buffet restaurant. This modern business hotel is close to Jakarta's Golden Triangle, minutes from the CBD, SCBD, and Dr. Cipto Mangunkusumo National General Hospital, Proclamation Monument, Taman Ismail Marzuki, Taman Menteng, and Jakarta's Gambir train station.

Located on Jalan Cikini, Central Jakarta's heritage tourism destination, Novotel Jakarta Cikini provides access to explore Central Jakarta's historical sites and minutes from the glittering city center of Jakarta.

Job Description

• Support opening/closing operations and ensure outlet setup meets standards.
• Supervise junior team members and casual staff, ensuring tasks are completed properly and on time.
• Manage restaurant reservations, cancellations, and daily confirmations.
• Take guest F&B orders and provide service according to hotel standards.
• Ensure food safety, hygiene, and HACCP procedures are followed.
• Upsell and cross-sell F&B products and other dining outlets to maximize revenue.
• Provide personalized guest service by remembering guest preferences where possible.
• Handle guest complaints and feedback professionally and report issues to management.
• Manage assigned workstation/outlet operations and assist other F&B outlets during peak periods.
• Handle F&B supply requisitions and verify stock received.
• Maintain knowledge of F&B products, preparation, outlets, and hotel services.
• Follow fire/life safety procedures, attend briefings and training, and maintain punctuality, grooming, uniform, and hygiene standards.
• Perform other reasonable duties assigned by management.

Qualifications

• Minimum 1 year of relevant experience in a similar capacity in 3 or 4-star hotel
• Good reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• Working knowledge of MS Excel, Word, & PowerPoint
• Good communication and customer contact skills
• Service oriented with an eye for details
• Ability to work effectively and contribute in a team
• Self-motivated and energetic
• Must be well-presented and professionally groomed at all times