F&B Team Leader

Company Description

Our mission at Ibis Birmingham Airport is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling - whatever brings you here, we have something for you!

As part of our team you can have:

• Free night stays in our UK hotels and 30% discount in any Accor Restaurant (T&C Applies)
• Discounted hotel rates all over the world in Accor Hotels
• Continuously learn and develop yourself with our Accor Academy
• Support your wellbeing in your professional and personal lives
• Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
• Participate actively in initiatives to build a more inclusive and sustainable world
• And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality

Job Description

Customer relations

• Develops high quality relationships with guests, from the moment they arrive and throughout their stay, in order to foster loyalty.
• Enquires whether guests are satisfied throughout their experience
• Takes into account and anticipates guest needs
• Conveys the hotel image 

Professional techniques / Production

• Determines the best organisation (production, distribution, storage etc) according to existing infrastructure and equipment
• Supervises stock rotations for soft and alcoholic drinks and catering supplies, and identifies any needs
• Supervises and checks the bar, restaurant, menu, presentation
• Is responsible for applying the reference standards and audit procedures as defined by the hotel and brand
• Coordinates with the departments close to the F&B department (front office, reservation etc)
• Guarantees that equipment is kept clean and well maintained, in line with hygiene regulations
• Ensures equipment remains in good condition and signals any needs for technical intervention
• Ensures compliance with legislation governing the sale of beverages

Team management/ Talent & Culture

•  Contribute to guests satisfaction by providing high quality services with a warm and friendly and approach.
• Develops employees' motivation and team spirit by creating a good working atmosphere
• Integrates and trains employees, providing support for skills development   
• Ensures that employees are well presented (uniforms, personal hygiene etc)
• Helps employees improve their skills and provides support.

Commercial / Sales

• Is familiar with all the hotel's services and promotes them to encourage guest loyalty
• Respects requests from the Sales Department and fulfils the customer promise
• Increases sales through his/her innovative and creative approach and reliable advice
• Promotes the special offers and full range of products

Management and administration

• Manages the products available for guests
• Keeps the loss and breakage of equipment to a minimum and keeps the superior informed
• Keeps an inventory of equipment and tracks items coming in and out in coordination with the Assistant General Manager.

Hygiene / Personal safety / Environment

• Ensures that the workplace remains clean and tidy
• Knows and ensures application of the hotel's security regulations (in case of fire etc)
• Ensures the safety of people and property in the hotel
• Respects the hotel's commitments to the "Environmental Charter" (saving energy, recycling, sorting waste etc).

Qualifications

• A minimum of 3 years previous experience in a supervisory role.
• Previous customer service experience.
• Ability to work under pressure.
• Salary expectations: £14.45 per hour plus a variable monthly service charge

Additional Information

• Behaves and acts in an exemplary fashion, embodying the brand mindset
• Supervise the team of Food and Beverage Department, helping them improve their skills and providing support for career development
• Improves sales, the quality of service and promotion of services in compliance with hygiene and security standards
• Conveys the hotel's image through his/her attitude, professionalism and involvement in the field
• Ensures that all products served to guests conform to standard and are of good quality
• Develops revenue and profit margins
• Helps the hotel meet its targets
• Provides information for guests within his/her field of competence or directs them to the right person
• Remains polite and courteous at all times whatever customers may request
• Handling any complaints immediately and sensibly, and keeps the manager informed.
• Ensures that the workplace remains clean and the safety of consumable goods by always respecting HACCP regulations
• Respects the instructions and safety guidelines for the equipment used
• Applies the hotel's security regulations (in case of fire etc)
• Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc)