Food & Beverage Guest Relations
Job Description
Company Description
Job Description
- Maintain a strong floor presence across Food & Beverage Restaurants and proactively engage with guests.
- Welcome and interact with guests in a warm, professional, and personalized manner.
- Recognize and follow up on VIP, repeat, and special-occasion guests.
- Proactively identify guest needs and address concerns before they become complaints.
- Ensure guests receive a consistent experience in line with Sofitel standards and the hotel's service philosophy.
- Support VIP dinners, special events, important guest occasions, and other key F&B experiences.
- Build positive relationships with regular and high-value guests.
- Proactively collect guest feedback through direct interaction and approved feedback channels.
- Identify recurring guest concerns and communicate them to the relevant Outlet Manager.
- Share important guest feedback during daily briefings and F&B management meetings.
- Prepare regular guest feedback reports highlighting:
Qualifications
Bachelor's in Tourism , or any related Field.
- ( 1-3 ) years experience working in Food & Beverage
- Fluency in English is a must. French Language is Preferred.
- Additional languages are a plus.
- Passion for guest service.
- Excellent written and verbal communication, interpersonal and leadership skills.
Additional Information
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Sobre Accor
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new wa...
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Job Information
- Type Full Time
- Work Arrangement On-site
- Experience Entry Level years
- Location Cairo, Egypt
- Posted 1 month ago
About the Company
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing p...
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