Food Runner

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

• Assist in delivering food orders from the kitchen to guests promptly and efficiently.

• Ensure all food orders are accurate, complete, and presented according to hotel standards before serving.

• Coordinate with kitchen and service teams to ensure smooth and timely food delivery.

• Ensure food is served to the correct table and guest according to the order.

• Maintain proper food handling, hygiene, and safety standards at all times.

• Assist waiters and waitresses in setting up tables, clearing used plates, and preparing tables for the next guests.

• Ensure food is served at the correct temperature and with appropriate garnishes and accompaniments.

• Communicate any special guest requests, dietary restrictions, or food allergies to the kitchen and service team.

• Respond politely to guest inquiries and assist with basic requests when required.

• Monitor tables and assist in replenishing water, cutlery, napkins, and other dining essentials.

• Maintain cleanliness and organization of service stations, food pickup areas, and restaurant equipment.

• Assist in preparing the restaurant before service and completing closing duties after service.

• Support the F&B team during busy periods to ensure efficient restaurant operations.

• Develop good knowledge of the restaurant menu, food ingredients, and daily specials.

• Report any guest complaints, food quality concerns, or service delays to the supervisor or manager immediately.

• Follow the hotel's grooming, personal hygiene, and appearance standards at all times.

• Handle plates, trays, glassware, and service equipment carefully to prevent damage or accidents.

• Work closely with colleagues to maintain teamwork and deliver an excellent guest experience.

• Be flexible and assist in other F&B outlets or service areas when required.

• Perform any other duties assigned by the supervisor or manager.

Qualifications

• Previous experience in a restaurant, hotel, or hospitality environment is preferred.

• Basic knowledge of food and beverage service standards.

• Good communication and interpersonal skills.

• Ability to work in a fast-paced environment.

• Physically fit and able to stand and walk for extended periods.

• Positive attitude, teamwork, and willingness to learn.

• Basic English communication skills.

• Flexibility to work shifts, weekends, and public holidays.