Front Desk Agent

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

We are seeking a professional and friendly Front Desk Agent to join our dynamic team in Baghdad, Iraq. As the first point of contact for our organization, you will play a vital role in creating a welcoming and positive environment for visitors, clients, and employees. Your enthusiasm, organizational skills, and customer-focused approach will be essential in ensuring smooth daily operations and exceptional service delivery.

• Greet and welcome visitors with warmth and professionalism, directing them to appropriate departments or personnel
• Answer, screen, and manage incoming phone calls, emails, and other communications with efficiency and courtesy
• Schedule appointments and maintain calendars for executives and meeting rooms with meticulous attention to detail
• Perform administrative tasks including data entry, filing, document preparation, and record management
• Coordinate with various departments to facilitate smooth office operations and information flow
• Manage incoming and outgoing mail, packages, and deliveries with care and organization
• Maintain a clean, organized, and welcoming reception area that reflects the organization's professional standards
• Monitor visitor access and ensure security protocols are consistently followed
• Assist with basic office maintenance, supply inventory management, and restocking as needed
• Support other administrative staff and team members as required to meet organizational goals
• Handle inquiries and resolve basic issues with empathy and problem-solving skills
• Adapt to changing priorities and work flexibly in a fast-paced environment

Qualifications

• Excellent verbal and written communication skills in both Arabic and English
• Strong multitasking abilities and time management skills
• Customer service orientation with a friendly, professional, and empathetic demeanor
• Excellent organizational skills with the ability to prioritize tasks effectively
• Ability to work in a fast-paced environment while maintaining attention to detail
• Professional appearance and strong phone etiquette
• Basic problem-solving abilities and resilience in handling challenging situations
• Adaptability and willingness to learn new skills and technologies
• Knowledge of office management systems and visitor management protocols
• Previous experience as a front desk agent, receptionist, or in a customer-facing role (preferred)
• Experience in the hospitality, corporate, or customer service industry (preferred)
• Familiarity with appointment scheduling software and communication platforms (preferred)