Job Description
Uraian Perusahaan
ibis Surabaya City Center is strategically located in the heart of the city. Close to the famous historical place in Surabaya, Tugu Pahlawan, easy access from Gubeng Railway Station, 40 minutes from Juanda International Airport and within walking distance to the banks, government offices, and shopping center.
The hotel offers 224 comfortable rooms and air-conditioned rooms equipped, all-day Dining restaurant, lobby bar and meeting rooms.
Uraian Pekerjaan
Tanggung jawab:
Bertanggung jawab kepada Direktur Front Office dan Asisten Manajer Front Office, tanggung jawab dan fungsi pekerjaan penting meliputi namun tidak terbatas pada hal-hal berikut:
- Secara konsisten menawarkan layanan yang profesional, ramah, dan menarik.
- Menyambut, melakukan proses check-in, dan menyelesaikan pembayaran tamu sambil memastikan semua standar layanan dipatuhi.
- Mencatat secara akurat transaksi harian dan penanganan uang tunai, termasuk pertukaran mata uang dan penyeimbangan dana kas.
- Tangani permintaan, pertanyaan, dan kekhawatiran tamu secara efektif dan cepat.
- Mendorong terciptanya lingkungan tim yang profesional.
- Ikuti kebijakan, prosedur, dan standar layanan departemen.
- Melaksanakan semua tugas lain yang diberikan oleh manajemen.
- Menjunjung tinggi standar tertinggi dalam pelayanan pelanggan internal dan eksternal setiap saat.
Kualifikasi
Pengalaman sebelumnya di bidang resepsionis, administrasi, atau layanan pelanggan lebih disukai.
Kemampuan komunikasi lisan dan tulisan yang kuat.
Penampilan dan sikap profesional
Kemampuan organisasi dan multitasking yang sangat baik.
Mahir menggunakan Microsoft Office Suite dan peralatan kantor (printer, sistem telepon, dll.)
Kemampuan untuk tetap tenang dan efektif di bawah tekanan.
Informasi Tambahan
•Employee benefit card offering discounted rates at Accor hotels worldwide.
•Develop your talent through Accor’s learning programs.
•Opportunity to grow within your property and across the world!
•Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.
Sobre Accor
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new wa...
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Job Information
- Type Full Time
- Work Arrangement On-site
- Experience Mid Senior Level years
- Location Surabaya, East Java, Indonesia
- Posted 4 minutes ago
About the Company
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing p...
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