General Manager | Novotel Melbourne on Collins

Company Description

Located on iconic Collins Street, Novotel Melbourne on Collins is a contemporary 4.5-star hotel located in the heart of Melbourne's CBD, offering stylish accommodation, exceptional guest experiences, and convenient access to the city's premier shopping, dining, and cultural attractions. The hotel offers 380 rooms blending urban aesthetic with liveable comfort. Facilities include an indoor heated pool, In Balance fitness centre, Lane Bar & Grill restaurant and bar, and 8 versatile conference and events spaces. With a refurbishment and expansion on the agenda for 2027, now is a great time to step in to lead the team to the hotel’s next chapter.

Job Description

Novotel Melbourne on Collins is seeking an experienced and visionary General Manager to lead our hotel operations in Melbourne, Australia. As General Manager, you will be responsible for overseeing all aspects of the hotel's performance, driving operational excellence, and delivering exceptional guest and employee experiences. This is a strategic leadership position where you will set the vision for the property, manage financial performance, and inspire a diverse team to achieve organizational goals.

• Develop and execute strategic plans to maximize revenue, profitability, and market share for the property
• Oversee all hotel operations including front office, housekeeping, food and beverage, and maintenance to ensure seamless service delivery
• Oversee capital projects including the refurbishment and repositioning of the hotel in 2027
• Manage the hotel's budget and P&L statement, analyzing financial performance and implementing cost-control measures while maintaining service quality
• Lead, mentor, and develop the management team and staff, fostering a culture of excellence, accountability, and continuous improvement
• Ensure consistent delivery of exceptional guest experiences by establishing and maintaining high service standards across all departments
• Build and maintain strong relationships with key stakeholders, including ownership, corporate partners, and community organizations
• Monitor market trends and competitive landscape to identify opportunities for growth and differentiation
• Drive revenue optimization through effective pricing strategies, occupancy management, and targeted marketing initiatives

Qualifications

• Minimum 5 years of hotel General Manager experience in a comparable property
• Proven track record of successfully managing hotel operations and delivering outstanding financial results
• Demonstrated success in driving the commercial performance of the business and delivering on KPIs
• Passionate to develop self and others
• Clear communication, creating impactful relationships with your team
• Fosters a positive owner relationship while maximising performance

Additional Information

About the Novotel Brand

With 570 Hotels across 79 countries, Novotel invites business travellers to clock out and rest up, while encouraging families to soak up quality time together. Whether they’ve arrived from a thousand miles away or for their staycation, Novotel destinations offer travellers an opportunity to connect with family, friends, colleagues, and themselves, while also taking time to unwind.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. With 5400+ Hotels across 110+ countries, the opportunities are endless!

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Diversity, equity and inclusion are paramount to us, and our ambition is to attract, recruit, develop and promote talent.

We invite only qualified candidates with full Australian working rights to apply now.