Group Reservations Agent

Company Description

About Novotel Surfers Paradise…

Novotel Surfers Paradise is located in the heart of Surfers Paradise, with excellent shopping, entertainment & nightlife areas all close by. The hotel features 408 well-appointed rooms, along with a variety of dining options including: The Restaurant, Blvd Cafe and Bar, pool bar and in-room dining.  We offer a relaxed, family friendly environment. For those wanting to unwind we offer a heated outdoor swimming pool, tennis courts, basketball & netball court, BBQ area, gym and kids’ corner. For our conferencing & events guests we have 6 modern function rooms available, accommodating up to 500 delegates.

Join Our Team as a Hotel Group Reservations Agent!

Are you passionate about hospitality and love creating seamless guest experiences? We’re looking for a detail-oriented and customer-focused Group Reservations Agent to join our dynamic hotel team and play a key role in delivering exceptional group stays.

Job Description

🌟 About the Role

As a Group Reservations Agent, you will be the primary point of contact for coordinating, managing, and executing group bookings—from corporate conferences and weddings to tour groups and special events. You’ll ensure every detail is handled with precision, delivering a flawless experience from inquiry through to arrival.

🛎️ Key Responsibilities

• Manage and coordinate group reservations from initial enquiry through to departure
• Liaise with sales, front office, and events teams to ensure smooth execution
• Input and maintain accurate booking data in reservation systems
• Monitor room allocations, rates, contracts, and cut-off dates
• Prepare rooming lists, reports, and group arrivals
• Handle special requests, changes, and last-minute adjustments professionally
• Deliver excellent customer service to clients, agents, and internal stakeholders

Qualifications

✅ What We’re Looking For

• Previous experience in hotel reservations, front desk, or events coordination
• Strong attention to detail and organisational skills
• Excellent communication and interpersonal abilities
• Ability to manage multiple bookings and deadlines simultaneously
• Familiarity with hotel PMS systems (Opera Cloud experience highly regarded)
• Group block management
• A positive attitude and passion for delivering exceptional guest service

Additional Information

🎯 Why Join Us?

• Work with a supportive and professional hospitality team
• Opportunities for career growth and development
• Access to team member benefits and hotel discounts
• Be part of unforgettable group experiences and events

What's in it for you?

The Novotel brand is part of the Accor Group. As the global market leader, Accor Hotels offers a worldwide network of hospitality and tourism services, with a diverse portfolio of renowned brands. Just a few of the perks include:

• Ongoing career and professional development opportunities
• Global discounts on hotel accommodation & Food and Beverage 
• We provide you with a uniform and laundry allowance
• Birthday day leave
• Staff duty meal on shift                                                                       

What are you waiting for?  APPLY NOW!