GSA - Food & Beverage

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

• Greet and seat guests warmly, ensuring comfort and satisfaction throughout their visit
• Present menus, take orders accurately, and serve food and beverages promptly with attention to detail
• Maintain table setup and cleanliness according to hotel standards and organizational guidelines
• Develop comprehensive knowledge of menu items, ingredients, daily specials, and preparation methods to provide informed recommendations
• Coordinate seamlessly with kitchen and bar staff to ensure timely and accurate service delivery
• Handle guest inquiries, concerns, and complaints with empathy and professionalism, demonstrating problem-solving abilities
• Adhere strictly to hygiene, grooming, and safety standards to ensure a safe and welcoming dining environment
• Assist with billing procedures, cash handling, and payment processing while maintaining accuracy and integrity
• Support setup and breakdown for banquets, special events, and themed dining experiences

Qualifications

• Diploma or Degree in Hotel Management, Hospitality, or equivalent qualification
• 1–2 years of hands-on experience in food and beverage service within a hotel, restaurant, or similar hospitality establishment
• Excellent communication and interpersonal skills with the ability to engage guests from diverse backgrounds
• Strong attention to detail, organizational abilities, and time management skills to handle multiple tasks during peak service periods
• Demonstrated positive attitude, team spirit, and collaborative work ethic
• Proficiency in cash handling, billing procedures, and POS (Point of Sale) system operations
• Physical stamina to stand for extended periods and move efficiently throughout the service area
• Conflict resolution and problem-solving skills with the ability to handle challenging situations with empathy and professionalism
• Knowledge of food safety, hygiene standards, and service protocols
• Preferred: Multilingual abilities or experience with digital ordering systems